Braze Solutions Architect
The Braze Solutions Architect ensures that Braze is architected, governed, and evolved to support personalized, compliant, and scalable guest engagement across the integrated resort. This role translates marketing and product strategy into robust technical solutions while enabling teams to execute efficiently and confidently.
Job Responsibilities
- Own the solution architecture and technical strategy for Braze
- Design and govern data ingestion, identity resolution, and event taxonomy
- Enable omnichannel orchestration across mobile, web, email, SMS, and in-property channels
- Partner with Campaign Ops to scale campaign execution through reusable patterns
- Collaborate with Mobile and Web teams on SDK, API, and event implementation
- Ensure regulatory compliance and consent enforcement within all workflows
- Document architecture, standards, and implementation guidelines
- Lead technical design for new personalization and lifecycle use cases
- Evaluate and recommend MarTech enhancements or integrations
- Provide architectural guidance and troubleshooting support
- Align Braze capabilities with MarTech Product roadmap
- Advocate for platform health, scalability, and long-term sustainability
Competencies
- Problem-solving attitude
- Aptitude for fostering positive relationships
- Detailed oriented and curious
- Understanding of product development life cycle
- Systems thinker who understands how tools, data, and teams interconnect
- Strong translator between technical and marketing audiences
- Proactive owner with a bias toward scalable solutions
- Detail-oriented with a strong governance mindset
- Collaborative partner who elevates team capabilities
- Comfortable operating in complex, regulated environments
- Ability to think independently and make real-time decisions, keeping in mind guest and team member experience as well as business impact.
- Highly organized, self-motivated and detail oriented
- Effective time management skills and ability to perform multiple tasks simultaneously.
- Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
- Must present well-groomed professional appearance at all times.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in both an office and casino environment.
Position Type/Expected Work Hours
This is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times.
Qualifications
Education and/or Experience
- High school diploma
- Additional education or experience and certification preferred
- Understanding of product development life cycle
- 3+ years working in the hospitality industry preferred
Language Skills
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Age, Certifications and Work Cards
- 21 years of age or above.
- A valid Nevada Gaming License is required and must be obtained before entering this position.
Other Duties
This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.