Business Analyst, Lending Partnerships

The Team

We’re looking for a Business Analyst with 2+ years of experience who thrives in a fast-paced, entrepreneurial environment to join the Lending Partnerships team. This role is ideal for someone who enjoys problem-solving, learning quickly, and adapting to shifting priorities.

As a Business Analyst, You’ll work with Upstart’s Customer Success teams to support both banks and credit unions utilizing Upstart’s Consumer lending technology, assist in structured projects and emerging business needs, helping drive insights, and operational efficiency as our business evolves.

You’ll gain exposure to multiple functions across the business — finance, compliance, product, and customer success — and develop a strong foundation that can open doors to several potential career paths at Upstart

How you’ll make an impact:

Partner and Client Support

• Respond promptly and professionally to partner requests, resolving questions about reports, access, and data accuracy.
• Support monthly reporting delivery across lending partners, ensuring reports are accurate, consistent, and delivered on schedule.
• Manage administrative tasks such as user access, password resets, and data visibility permissions across systems and teams.
• Coordinate with internal teams (Finance, Compliance, and Product) to resolve reporting and reconciliation discrepancies.

Data and Financial Analysis

• Pull and analyze key metrics (e.g., ticket creation, completion trends, and partner activity) to identify inefficiencies and recommend improvements.
• Use SQL and data visualization tools (Tableau, Looker, or Power BI) to generate insights that enhance partner and internal team performance.
• Assist with reconciliation and financial reporting tasks, such as loan balances, remittances, and quality assurance.

Process Improvement and Cross-Functional Collaboration

• Identify opportunities to streamline workflows and improve reporting accuracy and timeliness.
• Collaborate across teams to ensure operational readiness for new product launches and system updates.
• Help document and enhance internal processes to improve scalability and partner satisfaction.

Ad Hoc Projects and Emerging Business Needs

• Support new initiatives and one-off projects as the business evolves, demonstrating adaptability and ownership in ambiguous situations.
• Communicate project results and findings clearly to both technical and non-technical audiences

Minimum Qualifications:

• 2+ years in a business analyst, operations, or strategy role; experience in fintech, banking, or financial services strongly preferred.
• Bachelor’s degree in Business, Economics, Finance, or a related field preferred.
• Proficiency in Google Sheets or Excel
• Experience working with SQL or data visualization tools such as Tableau, Looker, or Power BI

Preferred Qualifications

• Demonstrated ability to work cross-functionally in a collaborative, fast-paced environment
• Comfort with ambiguity and shifting priorities
• Entrepreneurial mindset: curious, resourceful, and proactive
• Familiarity with financial services, fintech, or consumer lending industries

What you’ll love

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

Position location This role is available in the following locations: Columbus, OH

Time zone requirements The team operates on the East Coast time zone