The Business Analyst, Payments is a critical member of the Payments Solutions team responsible for translating complex payment operations needs into clear, actionable technical and process requirements. This role will focus on accelerating data automations into QuickCap and the Corporate Cash Flow (CCF) / payments data stack, and eliminating manual handoffs between Payments, Finance, and Enterprise Applications. Additionally, this role will be a key contributor in a separate initiative to select and implement a second payment solution for non-claims-based payments.
Working closely with the Senior Director, Payments Solutions, Corporate Systems (e.g., QuickCap, NetSuite), and Finance partners, the Business Analyst will design and document end‑to‑end workflows, support data mapping and reconciliation requirements, and contribute to the delivery of scalable payment capabilities for over 20 different payment types that will help Aledade grow to $2B+ in annual practice payments over the next 2–3 years.
Requirements & Process Analysis for Payments
Support discovery sessions with Payments, Finance, Provider Networks, and Enterprise Applications stakeholders to understand current payment workflows, pain points, and scalability gaps across 24+ payment types.
Document as‑is and to‑be processes for Practice Payments, including funding, calculation, approval, payment file generation, and posting to financial systems.
Support translating business objectives into clear functional requirements, user stories, and acceptance criteria for the Payments technical team (system admins, engineers, integration specialists).
Data Mapping, Integrations & Automations (25%)
Support in the definition, creation and maintenance of detailed data mapping between QuickCap, CCF/payments data automations, NetSuite, banking files, and reporting environments.
Partner with Enterprise Applications, Data & Analytics, Enterprise Integrations, and vendors to specify requirements for APIs, file exchanges, and other integrations that support automated payment runs and reconciliations.
Identify and document data quality rules, validation checks, and exception handling needed to support reliable, scalable automations for Practice Payments.
Delivery Support: User Stories, Backlog, and Testing
Create and refine epics/stories in JIRA with complete descriptions, business justification, and clear acceptance criteria; ensure requests are ready for development teams.
Collaborate with technical leads and system administrators to clarify requirements and support estimation and sprint planning.
Coordinate and/or execute UAT test case design, test data setup, and user sign‑off to ensure builds meet business and compliance needs before go‑live.
Controls, Reconciliation & Reporting Requirements
Partner with Finance, Payments Operations, Provider Networks, and Accounting to define requirements for reconciliation, financial controls, and auditability across the payment lifecycle (from calculation through settlement and posting).
Capture requirements for standard and ad‑hoc reporting (e.g., payment runs, exceptions, aging, breakage, and correction workflows).
Ensure that designs support appropriate control points, logs, and data retention to satisfy internal and external audit expectations.
Stakeholder Communication & Change Management (10%)
Develop clear documentation (process flows, data diagrams, SOP inputs) to support training and change management for new payment capabilities.
Communicate status, risks, and tradeoffs to stakeholders; help drive issue resolution and decision‑making for payment-related scope.
Contribute to the broader Payments Excellence and Enterprise Applications governance frameworks (e.g., intake, prioritization, release readiness).
Minimum Qualifications
Bachelor’s degree in Business, Finance, Information Systems, Analytics, or a related field, or equivalent practical experience.
2+ years of experience in a Business Analyst, Payments Analyst, Financial Systems Analyst, or similar role supporting technology or operations projects.
Experience working with financial systems or payments platforms (e.g., QuickCap, NetSuite, bank payment/reconciliation tools, or similar).
Preferred KSA’s
Technical & Analytical Skills
Demonstrated experience creating process maps, requirements documents, and user stories with clear acceptance criteria
Solid data skills: proficient with structured data analysis using spreadsheets and basic SQL/BI tools, experience performing reconciliations, and ability to define data validation rules
Proven experience collaborating with technical teams (system administrators, engineers, data analysts) on integrations, automations, and system enhancements
Business & Delivery Skills
2+ years of experience supporting cross-functional projects, preferably in payments, revenue cycle, financial operations, or similar business-critical functions
Strong analytical and problem-solving skills; demonstrated ability to break down complex, ambiguous problems into structured analysis and actionable recommendations
Excellent written and verbal communication skills with proven ability to effectively communicate technical concepts to non-technical stakeholders and business requirements to technical teams
Domain & Systems
Experience with QuickCap, NetSuite, or other healthcare payments / claims / ERP platforms.
Familiarity with healthcare provider payment models (e.g., incentives, shared savings, capitation, fee‑for‑service with adjustments).
Exposure to banking/ACH processes, payment files, and reconciliation workflows.
Methods & Tooling
Experience working in Agile or hybrid delivery environments with JIRA (or similar) for backlog management and status tracking.
Comfort with basic data querying / analysis (e.g., Excel, Google Sheets, BI tools) to validate requirements and support troubleshooting.
Soft Skills
Ability to influence without authority and drive alignment across Payments, Finance, Provider Networks, Product, and Technology teams.
Strong organization and time‑management skills; able to juggle multiple initiatives and stakeholders in a fast‑paced environment.
High attention to detail and commitment to data accuracy and control‑oriented design.
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
