Business Development Specialist

Responsibilities:

• Meeting with customers, explaining the value of our services and establishing credibility and rapport.
  
• Identifying new business development opportunities via prospecting on own and networking within the National Customer Service (NCS) and Sales team.
  
• Conducting business analysis of each customer company I order to determine their needs and offer the Services solutions NCS can provide.
  
• Coordinating with project management as necessary.
  
• Maintain records of all account activity.
  
• Main contact window for customer for sales-related activities.
  
• Coordinates with internal departments to ensure on-time product launch.
  
• Attends all program management team meetings internally and/or at customer location.
  
• Works closely with customer to ensure sales forecasts and budgets are achieved, and provides management with appropriate countermeasures when necessary.
  
• Resolve any customer invoicing or billing issues.
  
• Manage the supplier scorecard by ensuring that all customer requirements are achieved resulting in 100% scores consistently.
  
• Take early corrective action to resolve any shortfall in meeting customer requirements and achieving 100% supplier scorecard score. Negotiate with customers to improve the supplier scorecard when a discrepancy occurs.
  
• Perform market trend studies and competitor analysis specific to the Service.
  
• Manage the RFQ process, and ensure that accurate, complete quotations are submitted on time.
  
• Coordinate all agreements and contracts.
  
• Participate in all regular sales-related meetings and training with customers as required.
  
• Swiftly coordinate countermeasure actions in the event of any quality, delivery, or packaging events which fail to meet the customer's requirement or specification.
  
• Identify areas of improvement within company and submit Kaizen challenge each quarter.
  
• Participate in special event activities including coordinating, support, and other duties as required.
  
• Communicate and coordinate with Corporate Headquarters (Japan) and production facility as necessary for sales, planning, and development activities.

Qualifications

Requirements:

• Bachelor's Degree from an accredited 4 year college or university.
  
• Must have at least 5 years of experience selling and developing new business accounts, account management, preferably in a service industry such as the electronic repair or automotive industry.
  
• Ability to read, analyze financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to develop and deliver presentations to customers and internal decision makers.
  
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  
• Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  
• Proficient in Microsoft Office applications including MS Project and PowerPoint and familiar with Oracle EBS ERP or equivalent software.  Must be able to comprehend basic company interfacing systems.

Additional Information