Business Operations Associate
At the forefront of health tech innovation, CopilotIQ+Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!
What is the Business Operations Associate role?
The Business Operations Associate is a Swiss-army knife for CopilotIQ+Biofourmis, taking on high-value operational challenges and turning them into scalable, repeatable systems. You will be deployed to the most important business problems – diving into data, understanding how care and operations work on the ground, and building processes that improve performance, efficiency, and experience for patients, partners, and internal teams.
In this role, you will sometimes own a function or workflow long term, sometimes stand up a new process and transition it to another team once it is stable, and sometimes solve a one-time, high-impact problem that unlocks growth. Over time, you will become a go-to problem solver who can enter ambiguous situations with clear framing, drive alignment with stakeholders, and leave behind durable systems and metrics that continue to run without you.
What you’ll be doing:
- Own critical day-to-day operational workflows (e.g., customer onboarding, support escalations, vendor performance, workforce efficiency), ensuring they run reliably and are continuously improved.
- Dig into data (spreadsheets / basic BI tools) to understand performance, surface insights, and help leaders make better, faster decisions.
- Partner with Product and Engineering to operationalize new features or processes: define edge cases, coordinate internal training, and track launch success.
- Gather feedback from frontline teams and users, translate it into structured problems, and work cross-functionally to implement solutions.
- Develop and implement experiments that maximize learning in a short period of time, using results to inform process and product changes.
- Document and standardize processes (SOPs, playbooks, checklists) so the team can scale without breaking.
- Support special projects such as new market tests, pricing or policy experiments, and internal tooling rollouts.
What you’ll bring
- 2–5 years of experience in fast-paced environments such as startups, consulting, banking, or operations.
- Bachelor’s degree in Business, Operations, Engineering, Computer Science, or equivalent experience.
- Extremely fast-learning and structured problem-solving capability, with the ability to tackle unfamiliar problems through clear thinking and persistence rather than prior domain expertise.
- Data-driven and process-oriented mindset, comfortable in spreadsheets and basic analytics, and motivated to deepen skills with more advanced tools over time.
- Clear, concise communication skills in both writing and speaking, with the ability to work effectively across diverse teams and stakeholders.
- High comfort with ambiguity and “no playbook” environments, with strong motivation to design and build new processes from scratch.
- Demonstrated ability to navigate operational complexity and coordinate across multiple stakeholder groups; healthcare experience is a plus but not required.
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