Business Operations Coordinator

Our client, a growing player in the e-commerce and distribution space, is looking for a highly skilled Business Operations Coordinator with strong Excel skills, outbound communication experience, and an interest in sales support and portal management.

This is a hybrid operations + sales support role focused on data analysis, portal coordination, cost updates, and reseller follow-through. If you're confident in Excel (especially VLOOKUP and formulas), comfortable with cold calling outbound reps, and love keeping things running behind the scenes—this is the role for you.

🎁 Perks & Benefits

• 💵 Paid in USD (bi-monthly payouts: 15th & 30th)
• 🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
• 🎉 Paid Philippine Regular Holidays
• 🏡 100% remote – work from anywhere
• 📚 Exposure to major reseller portals, PIM systems, and retail data workflows
• 🤝 Supportive, collaborative team culture with long-term growth opportunities

🧩 What You’ll Be Doing

🧮 Excel Reporting & Data Coordination

• Maintain and update Excel spreadsheets to track POS data, cost changes, and sales progress
• Use VLOOKUP, advanced formulas, and formatting to calculate, compare, and analyze data
• Work with pre-built templates to organize large datasets and generate summaries

📦 Retail Portal & Back-End Support

• Manage B2B portals for resellers and manufacturers (new item setup, online placements, catalog submissions)
• Pull data and create reports related to inventory, sales, chargebacks, or shipping issues
• Keep internal tracking tools up to date with accurate info pulled from multiple portals

📞 Sales Support & Outbound Communication

• Reach out via cold calls and follow-ups to U.S.-based reseller reps and internal account managers
• Keep sales reps aligned with goals, track objectives, and support client-facing progress updates
• Assist in coordinating account check-ins, training decks, or quarterly performance presentations

📁 Project Management & Admin Tasks

• Coordinate with both manufacturers and resellers to ensure alignment on launches, content, and updates
• Support PIM system maintenance for image and copy management
• Document SOPs and contribute to process improvement
• Help manage ad hoc tasks including customer service escalations, pricing changes, or presentation assembly

✅ Who You Are

• Excellent English communication skills (written & spoken)
• Advanced Excel user – confident in VLOOKUP, formulas, and spreadsheet logic
• Experienced with cold calling and outbound follow-up to internal and external stakeholders
• Familiar with retail portals, reseller platforms, or catalog systems
• Organized, consistent, and great at managing your time across multiple priorities
• Bonus: Background in e-commerce, merchandising, customer service, or account coordination

🕒 Working Hours

• Full-time, Monday to Friday
• Shift: 9:00 AM – 6:00 PM EST
• Occasional weekend support may be requested

📩 How to Apply

Please submit:

1. ✅ Your updated resume
2. ✅ A 1–2 minute Loom video introducing yourself and highlighting your Excel and sales support experience
3. ✅ Share a few sample reports or cold outreach materials you’ve created

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

💡 We’re looking for someone structured, communicative, and ready to take ownership of the backend operations that keep our business moving—if that sounds like you, apply now.

📋 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record a brief video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.