Business Operations Senior Manager

WHO WE ARE 🌍

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. With a diverse team spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide. 

WHO WE'RE LOOKING FOR 🌟

We're at a pivotal moment in our growth journey. This is a rare opportunity for an experienced operational leader to shape how we operate at scale by owning transformational initiatives that will define our organizational capability for years to come.

As Senior Manager, Business Operations, you'll own 1-2 company-defining initiatives that span the entire organization, partnering closely with our COO and Chief of Staff to build the operational foundation that enables us to scale without losing our agility or culture. You'll be the operational force behind the programs that matter most—whether that's reimagining how we set goals, transforming cross-functional collaboration, or building the systems that unlock our next phase of growth.

This role is perfect for someone who's successfully driven organizational change at scaling companies, thrives on complex cross-functional challenges, and wants to establish themselves as a trusted operational leader within a high-performing environment.

Own Transformational Initiatives

• Lead 1-2 Strategic Programs: Take full ownership of company-wide initiatives that fundamentally improve how we operate—major process redesigns, framework implementations, cross-functional capability building, or cultural transformations
• End-to-End Accountability: Design the strategy, build stakeholder alignment, drive execution, and ensure sustainable adoption with measurable business impact
• Navigate Organizational Complexity: Manage competing stakeholder priorities, facilitate difficult decisions, and keep momentum on initiatives that involve the entire leadership team

Partner with Executive Leadership

• COO & Chief of Staff Partnership: Work in close collaboration with our COO and Chief of Staff on the operational challenges that require senior focus and strategic thinking
• Bridge Builder: Facilitate alignment across functional leaders on complex operational topics

Elevate Operational Excellence

• Bring Proven Frameworks: Apply best practices from previous scaling experiences to accelerate our operational maturity without creating unnecessary bureaucracy
• Design Scalable Solutions: Create operational systems that we implement today but will scale to 500+ people while preserving our culture
• Champion Change: Make transformation feel exciting rather than threatening, building genuine buy-in across teams who may be skeptical of new ways of working
• Share Expertise: Elevate how teams think about operational excellence through your initiative work and cross-functional partnerships

WHAT YOU'LL BRING ⭐

Experience & Background

• 6-8 years in strategic operations, management consulting, or business operations roles at scaling companies
• Transformation Track Record: You've successfully led organizational initiatives that delivered measurable improvements at companies growing through similar stages (200-500+ people)
• Scaling Experience: You've lived through hypergrowth and understand the operational challenges that come with rapid scaling
• Executive Credibility: Comfortable operating as a peer to senior leaders, with the presence to influence department heads

The Winning Mindset

• Change Leader: You've successfully driven adoption of new ways of working, overcoming resistance and building genuine buy-in
• Results-Driven: You have specific examples of initiatives that delivered measurable improvements in organizational effectiveness
• Culture Champion: You understand that operational excellence should strengthen culture, not bureaucratize it
• Communication: You communicate complex operational concepts clearly and compellingly to senior audiences
• Stakeholder Management: You navigate competing priorities, build consensus across diverse groups, and manage organizational politics while maintaining trust

WHY YOU'LL LOVE THIS ROLE 🎯

• High-Impact Ownership: Lead initiatives that will shape how this company operates as we scale—your work will be visible and valued across the entire organization
• Executive Partnership: Regular collaboration with our COO and Chief of Staff on the operational challenges that matter most to the business
• Visible Contribution: Clear line of sight between your work and company performance—when you succeed, everyone benefits
• Professional Growth: Develop your reputation as a senior operational leader while working on meaty, complex challenges

HOW THIS ROLE WORKS WITHIN THE TEAM

Reports to: Chief of Staff

Works closely with:

• COO (regular partnership on strategic operational challenges)
• Executive team and department heads (initiative stakeholders)
• Business Operations team (your peers within the team)

You'll work as a complementary team with clear swim lanes—different focuses, shared commitment to operational excellence.

WHY YOU’LL LIKE IT HERE 🤩

• Day 1 Influence: You'll immediately own critical operational processes that the entire company depends on.
• Visible Contribution: Your work directly enables every team to perform better and move faster.
• Front-Row Seat to Scaling: See how a successful company grows from 300 to 500+ people.
• Cross-Functional Exposure: Work with every department and understand how all pieces of the business fit together.
• Strategic Context: Understand not just the "what" but the "why" behind major business decisions.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events. 

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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