Call Center & Administrative Support Specialist

Job Title: Call Center & Administrative Support Specialist
Industry: Healthcare
Employment Type: Remote

Position Overview

We are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing schedules, supporting audits, and providing general administrative support.

The ideal candidate thrives in a fast-paced environment, has an excellent command of verbal English with minimal accent, and is knowledgeable about the Transitional Care Model (TCM) in a healthcare setting.

Key Responsibilities

Call Center & Scheduling

• Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments.
• Perform outbound calls for appointment reminders, follow-ups, and patient outreach.
• Coordinate with clinical staff and team leads to ensure accurate scheduling and efficient time management.
• Handle patient inquiries in a professional, courteous, and empathetic manner.
• Update patient records, appointment notes, and communication logs accurately in the scheduling or EMR system.

Audits & Quality Checks

• Assist in performing chart and scheduling audits to ensure accuracy and compliance.
• Identify scheduling errors, missed appointments, or documentation gaps and escalate to the appropriate team members.
• Maintain strict confidentiality and adhere to all HIPAA and company compliance policies.

Administrative Support

• Provide general administrative assistance to management and clinical teams.
• Support daily office operations, including data entry, reporting, and record management.
• Assist with internal communication, updates, and follow-ups across teams.
• Manage and track scheduling-related metrics, logs, and reports as requested.
• Collaborate with other departments to ensure smooth workflow and clear communication.