Candidate Experience Operations Analyst (Talent Coordinator)
About Us
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page Careers at Nu - Join our team! .
About the team
The Candidate Experience team is responsible for keeping the recruitment engine running with excellence. Our work goes beyond the candidate's experience: we are the connecting point between quality, operational efficiency, automation, and governance for Nu's selection processes.
About the role
You will work in partnership with recruiters, hiring managers, and business stakeholders from various countries to ensure our selection processes flow with quality, structure, and reliable data. Your day-to-day will involve:
- Monitoring ongoing selection processes;
- Executing and continuously improving operational routines (high-volume scheduling, template reviews, online exercises, pipeline structures, dashboards, etc.);
- Creating and maintaining initiatives for process optimization and automation (using tools like Google Sheets, Excel, GoodTime, Greenhouse, Slack workflows, etc.);
- Supporting interviews (structuring interview blocks, committees, participation, and engagement analysis);
- Diagnosing and resolving operational bottlenecks (e.g., scheduling SLA, % of reschedules, cancellations, template failures).
What we're looking for
- Advanced or fluent English (must-have);
- Organization, proactivity, and attention to detail;
- Ability to scale high-volume operations;
- Capacity for data analysis and interpretation;
- Experience with ATS and scheduling tools, Slack, Sheets (or the willingness to learn);
- Ability to structure routines and implement process improvements;
- Communication skills with different audiences (tech, business, leadership).
Nice to have
- Experience with Talent Acquisition or HR/recruitment operations;
- Intermediate Spanish;
- Experience with agile methodologies;
- Enjoy automating things (Zapier, basic scripts, formulas, workflows).
Why Nubank?
- Purpose-driven work that impacts millions of people.
- Collaborative and inclusive remote culture.
- Competitive compensation and benefits package.
- Learning and development support to grow your career.
- Opportunity to help shape the future of financial services.
Benefits
- Health, dental and life insurance
- Meal allowance
- Transportation assistance
- 30 days of paid vacation
- Equity at Nubank
- Parking partnership - discounted parking in our office
- Free bike parking with showers available
- NuCare - Our mental health and wellness assistance program
- NuLanguage - Our language learning program
- Gympass partnership
- Extended maternity and paternity Leaves
- Child care allowance
- ‘Espaço Feijão’- Private nursing and breastfeeding spaces in our buildings
- Onsite Health Center - Medical support for every Nubanker in our office
Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office. Check more information here.
Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.