Capacity Planning Specialist - healthcare
Learn about knok
At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.
Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?
About the role
We are looking for a sharp, data-driven and highly autonomous Capacity Planning Specialist to help us balance clinical capacity with demand across our services. This role is central to knok’s ability to grow sustainably: you will analyse patterns, forecast needs, and ensure we always have the right clinicians, in the right place, at the right time
If you are passionate about using data to solve operational bottlenecks, improve efficiency and create structure in fast-moving environments, keep reading.
As a Capacity Planning Specialist, you will:
- Own the operational and financial performance of key business areas, ensuring capacity meets demand.
- Monitor daily operations to anticipate resource gaps and propose immediate corrective actions.
- Build forecasts, budgets and performance models that inform Senior Management decisions.
- Identify root causes of operational inefficiencies and design improvement initiatives.
- Produce reports and dashboards on capacity, utilisation, performance and operational risk.
- Ensure operational data is correct, organised and updated, enabling reliable decision-making.
- Analyse trends to improve clinician allocation, productivity and service delivery.
- Align resource allocation with operational priorities, regulatory constraints and partner needs.
- Track and report key operational KPIs that support transparency and performance monitoring.
About you
- Degree in Business, Operations Management, Economics or related field.
- Minimum 4 years’ experience in operations, analysis, controlling or management roles.
- Experience in healthcare operations is highly valued.
- Advanced Excel skills and comfort working with operational datasets.
- Strong analytical and critical reasoning abilities.
- Capacity to work autonomously, prioritise, and make sound decisions quickly.
- Comfortable in dynamic, fast-growing environments.
- Fluency in Portuguese and English.