CC Team Leader (1 Year Contract)
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Seoul | Hybrid | Contract
We are looking for an experienced Customer Care Team Leader to manage, develop and support a team. You will be the team’s professional focal point, ensuring they meet their performance goals (and beyond), monitoring their calls/email and performing QA, analyzing and conducting effective feedback conversations and more. As a Team Leader you will also identify areas for each associate’s personal growth and development and guide them through professional advancement.
What you’ll do
- 2-4 years previous experience in a similar role – a must
- Strong managerial skills – a must
- High level English/Korean – a must
Who you are
- Team Leadership & Development
- Manage, coach, and support a team.
- Conduct regular 1:1s, performance reviews, and career development planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Operational Excellence
- Monitor and evaluate customer interactions (calls, emails, chats) for quality assurance.
- Analyze performance metrics and implement action plans to meet KPIs.
- Partner with Training, Knowledge, and Escalations teams to ensure readiness and compliance.
- Strategic Collaboration
- Participate in cross-functional initiatives to improve customer experience.
- Provide insights and feedback to improve processes, tools, and policies.
- Support recruitment and onboarding of new team members.
Not a must but a great advantage
- Additional foreign language
- Previous experience in a hi-tech company
- Previous experience in managing a cross-cultural team
- Previous experience in an international call center.
This is what we value.
- A humble, caring professional who puts your customers and colleagues first
- Always striving for excellence in everything you do
- Super focused on getting things done, finding a way when others only see the challenges.
- A passionate person who wants to get wholeheartedly behind the mission.
- Someone who strives for excellence, always searching for a way to be better.
- A team player who understands that collaboration is the key to success
#LI-SH1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.