Change Management Lead

• Own and embed a best in class enterprise change practice that drives measurable adoption, reduces disruption and unlocks real business value across Zip
• Hands on enterprise change experience with strong impact analysis, portfolio sequencing and PROSCI or equivalent methodology expertise
• Hybrid working from our Sydney office with team connect days

Write your story with a career at Zip

As our Change Management Lead, you will be the hands on expert who builds and embeds a repeatable change practice across the business. This is a pragmatic, delivery focused role where you will establish the muscle, deliver the artefacts and coach leaders and delivery teams to ensure change lands with minimal disruption and maximum value.

What you’ll own

• Lead enterprise and business unit level change planning including impact analysis, readiness assessments and targeted change and adoption plans
• Create and maintain a consolidated Enterprise Change Calendar and portfolio view to enable sequencing, avoid conflict and balance team capacity
• Apply and embed a repeatable change methodology such as PROSCI, building practical templates, playbooks, governance and simple success metrics
• Establish and lead the Change Guild as a cross functional community of practice to uplift capability, drive consistency and fast track knowledge sharing
• Partner with Product, Technology, Compliance, Communications, People Partners and Business Unit leaders to translate strategy into clear, sequenced activities and stakeholder engagement plans
• Design and deliver targeted communications, enablement and adoption support including leader toolkits, coaching and frontline readiness initiatives
• Coach and upskill internal change owners so future change is delivered more effectively and sustainably
• Define and track meaningful change success metrics including readiness, adoption, behaviour change and stakeholder sentiment, reporting insights to senior leaders
• Identify and manage interdependencies and risks across the change portfolio to reduce operational disruption

What you’ll bring to the team:

• 7+ plus years hands on change management experience in enterprise or multi business unit environments, with a track record of delivering measurable adoption and behaviour change
• Proven experience conducting impact and readiness assessments, sequencing complex portfolios and influencing senior stakeholders and executive leaders
• Strong practitioner experience with PROSCI or an equivalent structured change methodology
• Experience establishing and leading a community of practice or guild to embed standards and uplift capability
• Demonstrated ability to build repeatable artefacts including enterprise change calendars, playbooks, templates, governance frameworks and simple dashboards
• Confidence partnering with Product and Technology teams, translating technical or process change into clear people impacts
• Excellent written communication and facilitation skills, with the ability to run workshops and present pragmatic options to senior audiences
• Strong personal organisation skills with the ability to manage competing priorities in a fast paced environment
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you will get out exactly what you put in. When you join the team, we will do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You will also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including 299 dollar annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney
• Access the Flare Benefits Hub and Novated Leasing with exclusive health perks, wellbeing guidance and potential tax savings on car ownership

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we are committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited is a digital financial services company, offering innovative, people centred products.

Operating in two core markets, Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We are proud to be a values led business and our values, Customer First, Own It, Stronger Together and Change the Game, guide us in everything we do.

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