Chief of Staff
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
Zipline is transforming access to healthcare and other essential goods by building, manufacturing, and operating the world’s largest automated delivery system. As we expand in Rwanda, we are seeking a Chief of Staff to support our Country Leadership.
This is a unique hybrid role that blends internal program management with external partnership leadership. You will act as a trusted thought partner to the General Manager, ensure operational excellence across multiple teams, and represent Zipline in high-level forums with government, NGOs, and private sector partners.
If you thrive at the intersection of strategy, execution, and relationship building, then this could be the role for you!
What You'll Do
Chief of Staff (Internal – PMO & Leadership)
- Lead the Program Management Office (PMO) to ensure strategic initiatives are aligned, tracked, and delivered on time across all departments.
- Design and maintain performance dashboards, reports, and leadership presentations.
- Coordinate management syncs and ensure follow-up on all action items and decisions.
- Serve as a thought partner to country leadership, providing strategic advice and analysis.
- Represent the General Manager in internal and external forums when required.
- Ensure alignment and accountability across functional leads (e.g., People, Finance, Procurement, Operations, Regulatory).
Senior Partnership Executive (External – Partnerships & Ecosystem Growth)
- Build, manage, and expand strategic partnerships with government, Donors, and private sector leaders.
- Represent Zipline in high-level meetings, conferences, and policy forums.
- Track and report partnership KPIs, escalating risks and opportunities.
- Conduct market and policy analysis to anticipate changes and guide strategic decisions
What You'll Bring
- 5 - 8 years of professional experience in roles combining Business, Project Management, program management, partnerships, or government/NGO engagement.
- Strong program and project management expertise (PMP or equivalent certification is a plus).
- Excellent strategic analysis, reporting, and analytics + presentation skills (Excel, PowerPoint, Power BI/Google Suite).
- Fluency in English and Kinyarwanda (French is an advantage).
- Proven ability in stakeholder management and high-level negotiations.
- Exceptional public speaking, facilitation, and representation skills.
- Ability to influence across teams and effectively represent leadership.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Please Note
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.
Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.