Chief Operating Officer (COO)

Chief Operating Officer (COO) – Los Angeles

Step into a fast-moving legal environment and bring structure to scale. We’re looking for a COO to run day-to-day operations across an in-office law firm and its remote team. This role is about creating order, building reporting systems, and driving accountability across a 200-person organization.

What You’ll Do

• Build and run reporting dashboards (Power BI or Domo) so the CEO can manage by numbers.

• Establish firm-wide operating rhythm: weekly KPI reviews, exception reporting, and owner follow-ups.

• Oversee the full client process: intake → medical treatment → negotiation → payment. Fix bottlenecks and standardize handoffs.

• Align workflows between the legal team in LA and the distributed remote team.

• Partner with finance and fractional CFO on trust accounting, operating accounts, and monthly close.

• Advise on HR structure, with attention to California compliance, for a mostly remote staff.

What Great Looks Like

• Operator first: brings calm to a complex, fast environment.

• Reporting athlete: builds dashboards and uses data to drive behavior.

• Cross-functional glue: moves between finance, client ops, medical treatment, billing, and payments with ease.

• Pattern recognizer: learns fast, adapts fast.

Must-Haves

• Senior operations leadership experience.

• Background in a large plaintiff law firm or similar professional services environment.

• Or, experience running large remote teams with strong reporting systems.

• Strong knowledge of KPI/reporting tools (Power BI or Domo).

• LA-based and in-office. Hybrid may be possible 1–2 days a week for the right fit, but this is an in-office role.

• Proven track record of building cadence, accountability, and reporting across multiple functions.

Nice-to-Haves

• Familiarity with California HR compliance.

• Experience scaling operations in a multi-office or remote-heavy organization.

Compensation

• Base in the low–mid $200Ks, with flexibility depending on experience and title.

Ready to step in and run a 200-person firm at scale? Apply now and bring order, reporting, and control to a high-impact environment.