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Bizlibrary

Client Account Executive

Bizlibrary Remote 48 days ago
sales
Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. 

Key Responsibilities

  • Customer Retention & Risk Management  
  • Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).  
  • Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.  
  • Monitor customer health scores, product adoption, and renewal risks.  
  • Upsell & Expansion 
  • Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. 
  • Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.  
  • Add revenue to the overall book of business through existing customer growth. 
  • Executive-Level Customer Communication  
  • Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.  
  • Ensure consistent communication with customer executives to strengthen long-term partnerships.  

    • Qualifications and Experience

  • 3+ years of experience in account management, customer success, or sales   
  • Experience selling into HR decision makers and navigating complex stakeholder environments  
  • Experience selling SaaS or a subscription-based business required.  
  • Strong experience with CRM (Salesforce preferred) and customer success data analysis  
  • Exceptional executive communication skills, with the ability to influence at all levels. 
    • Benefits:
    -Work from anywhere within the US for most roles
    -Competitive Salary 
    -Medical, Dental, and Vision Insurance 
    -Flexible PTO 
    -401K - 100% vested with ~4% match 
    -12 Paid Holidays 
    -Company Laptop 
    -Reimbursement for home office expenses 
    -Employee Referral Bonuses 
    -Short-Term and Long-Term Disability Insurance 
    -FSA & HSA Options 
    -Life Insurance 
    -Personal and Professional Development 
    -Employee Assistance Program (Mental Health) 
    -Parental Leave + baby bonus 

    Skills in this job

    Customer Success Salesforce

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