Client Coordinator
$68k - $85k USD
Who we are
Semafor is a global news platform for an increasingly complex world in which consumers are overwhelmed by too many news sources and unsure what to trust. We are building Semafor to enable world-class journalists to deliver reporting and insights with rigor in journalistic forms that ensure a new level of transparency. Our editors and reporters distill the most important stories from all over in formats that uncover the forces shaping the stories, explain the interests behind polarizing narratives, and replenish the stock of shared facts. As a global platform, Semafor recognizes that smart people can disagree and that informed readers need to understand alternative points of view from competing centers of power and culture in a multi-polar world. Want to join us? Read on.
About the Role
The Client Coordinator sits within Semafor’s Revenue Operations team and plays a central role in supporting sales, client partnerships, and integrated program delivery.
This role is the connective tissue between Sales, Marketing, Program Management, Events, and Ad Operations — helping translate client goals into thoughtful proposals, ensuring smooth handoffs from pre-sale to execution, and supporting high-touch, white-glove client experiences across Semafor’s media and convening platforms.
This is an ideal role for a highly organized, detail-oriented individual who is excited to learn the business end-to-end and grow into account management, client strategy, or revenue operations over time.
Key Responsibilities
Media Planning, Pre-Sale Strategy & Sales Support
- Partner with Sales to support the development of integrated media programs and media plans across newsletters, digital products, custom content, and events.
- Translate client briefs into clear, thoughtful media planning inputs and proposal components aligned with Semafor’s brand, editorial standards, and commercial goals.
- Assist with audience targeting, flighting, placement planning, and overall program structure in partnership with Sales and Ad Operations.
- Support pricing inputs, packaging, deal revisions, and rate guidance within established yield and inventory frameworks.
- Coordinate proposal kick-offs (PKOs), deal brief creation, internal feasibility checks, cross-functional inputs, and timeline management
- Support RFP responses and the creation of polished, visually engaging proposal decks.
- Prepare for client meetings by compiling research, bios, agendas, and supporting materials; capture notes and draft follow-ups to ensure clear next steps and accountability.
Client Communication & Relationship Support
- Serve as a day-to-day point of contact for client coordination, ensuring timely communication and follow-through.
- Build familiarity with client priorities, sensitivities, and goals to anticipate needs.
- Coordinate with internal teams to ensure clarity on scope, deliverables, and timelines.
Post-Sale Transition & Program Coordination
- Support smooth transitions from pre-sale into execution, including kick-off call (KOC) preparation and deck development.
- Maintain client-facing timelines and deliverable trackers.
- Coordinate campaign launches across newsletters, digital media, custom content, and events.
- Support asset collection, ad specifications, proofs, and confirms in partnership with Ad Ops and Editorial.
Campaign Support, Performance & Optimization
- Assist with mid-campaign check-ins and performance updates, including basic metric review and insight generation.
- Help identify potential optimization, added-value, or upsell opportunities in collaboration with Sales.
- Ensure a consistently high bar for client experience throughout the lifecycle of the program.
Revenue Operations & Internal Coordination
- Maintain accurate documentation and updates in CRM and workflow tools (Boostr, Asana).
- Ensure opportunities, products, budgets, and deal details are up to date and accurate.
- Support maintenance of rate cards, packaging menus, and go-to-market materials.
- Contribute to process improvements that strengthen pre-sale workflows and cross-functional alignment.
What Makes You a Strong Fit
- 2–4 years of experience in media, advertising, communications, client services, or account coordination.
- Bachelor’s degree in Business, Marketing, Media, or a related field.
- Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
- Strong written and verbal communication skills with comfort interacting with clients.
- Interest in media planning, integrated programs, and the business of journalism.
- Ability to operate calmly under pressure and adapt in fast-moving environments.
- Comfortable managing a high volume of fast-moving work and shifting priorities
- High ethical standards and respect for diverse perspectives.
- Comfort managing administrative details, timelines, and a T&E budget responsibly.
Additional Job Details
This position is based in New York, NY or Washington DC.
Comprehensive employee benefits: unlimited PTO, medical, dental, vision, short & long-term disability, flexible spending, health savings accounts, life insurance, 401(k), pre-Tax commuter benefits.
Salary Range: Pay is based on several factors including but not limited to education, work experience, certifications, etc. Base: $68,000 - $85,000 per year plus bonus
Additional job details
Semafor offers a Flexible Paid Time Off (PTO) policy to our full-time, salaried employees who may take paid time off as-needed without a prescribed limit or defined balance.
Semafor, Inc. is an equal opportunity employer and enthusiastically encourages people from all backgrounds and experiences to apply. Semafor, Inc. will consider all applicants without regard to race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other protected characteristic under applicable law.