Client Relations Global Director, AEC Partnership
TEECOM | We Make Technology Work in Buildings
Do you want to launch or advance a career at the intersection of technology and the built environment? Do you want to work with exceptional engineers to solve complex problems creatively? Do you want to work with clients to take their building experiences to the next level of connectivity, safety, and wow factor? Do you want to join a company that defines the state of the art in its practice, with visionary leadership and in-house research and development? TEECOM is a $50+ million/year consulting engineering firm with an average annual growth rate of 20% over the past 25 years. We make technology work in buildings through strategic consulting, design and engineering, project management, and enterprise support. We work hard in a fast-paced, professional remote environment that will challenge you to learn and grow. TEECOM is one of the fastest-growing companies in the San Francisco Bay Area, with additional teams in New York City, the United Kingdom, the Pacific Northwest, Southern California, and Texas. Join us and make TEECOM even better.
About the Position
The Director, Global Client Relations - Principal plays a critical role in growing TEECOM’s market share with key clients and partners. This position requires a consultative selling approach, identifying client objectives and challenges while aligning with TEECOM’s expertise and service offerings. The goal is to establish TEECOM as the preferred partner for all technology engineering design needs globally with our clients and partners across multiple verticals (depending on the role and specific needs of the organization) including Mission Critical, Healthcare, Commercial, Higher Education, Labs/Biotech, Science & Tech, Industrial/Manufacturing and Aviation.
This leadership role offers the opportunity to drive growth by leveraging an established network and client relationships to further TEECOM’s thought leadership and grow our market share within these verticals.
Essential Duties and Responsibilities
Responsibilities and Expectations
Annual
Quarterly
- Review quarterly net bookings, backlog, and pipeline strength by clients, markets and regions
- Meet with clients and strategic partners to reinforce and escalate to executive-level relationships
- Collaborate with the Market Intel Team on thought leadership, conferences, and targeted campaigns
- Assist in the development of major proposals and interview strategies
- Coach and provide feedback to technical leaders on consultative selling behaviors
- Report quarterly results and corrective actions to firm leadership
- Participate in quarterly planning meetings to support TEECOM’s annual objectives
- Identify key partners for feedback session opportunities
- Review monthly net bookings, pipeline, and forecast accuracy
- Lead monthly client relations meeting with leadership for specific market assigned
- Ensure CRM data quality, pursuit stage and close probabilities accuracy
- Review top pursuits across markets and disciplines
- Communicate pipeline of upcoming opportunities and coordinate with team leads on timing, probability and potential workload
- Track progress on strategic partner plans and key relationships
- Adjust focus based on market fluctuation, demand and capacity
- Contribute to TEECOM’s documentation to improve results and advance training for non-client relations team members
- Participate in and inform the weekly client relations meeting
- Participate in and inform the Bi-weekly Owners Client Relations reviews
- Review active proposals, RFP/RFQ/SOQ, and interview preparation efforts
- Coordinate with the Market Intel team on proposal development, messaging and deadlines
- Share competitive intelligence and market insights
- Develop and maintain relationships with our clients and channel partners through consistent outreach and sharing value-adding intel
- Collaborate in weekly 1:1 with Client Relations EVP
- Attend bi-weekly client relations team meeting
- Participate in daily huddle with the client relations team
- Inform and monitor pipeline changes, pursuits, and near-term deadlines
- Support Market Intel and Project Delivery teams on active pursuits
- Engage in person with priority clients, channel partners and prospective clients
- Coordinate with discipline leads and team leads to present TEECOM’s solutions
- Document and track personal outreach to clients, channel partners and prospective clients in TEECOM’s CRM database
- Document and track prospects and pursuits in TEECOM’s Pursuit database
- Model firm values, collaboration, and professional rigor
Monthly
Bi-Weekly/ Weekly
Daily
Experience and Qualifications
- Bachelor’s degree required. Majors: Business Administration, Marketing, Sales, or Engineering.
- 15 years experience in a sales role with a proven track record of exceeding sales goals.
- Experience and an established network within the AEC industry, highly preferred.
- Passion for relationship building, technology, and the construction industry.
- Knowledge of professional services procurement process from RFPs/RFQs, Proposals, and bidding to award.
- Excellent verbal and written communication skills.
- Results-driven and highly ethical in practice.
- Methodical, tenacious, personable, and comfortable prospecting and asking for the business.
- Outstanding networking and people skills, both in person and online.
- Highly autonomous, proactive, and able to manage multiple accounts and pursuits simultaneously.
- Ability to work as a team and positively contribute to TEECOM culture.
Supervisory / Mentorship / Training Responsibilities
- No immediate but potential direct supervisory responsibilities supported by growth.
- Initially an individual contributor, with a high degree of cross-functional team collaboration.
- Mentor technical team members in client relations and business development activities
Physical Demands
Computer work and travel for client relationship development (in person meetings, events, conferences).
Work Environment
100% remote with up to 50% client relations development travel.
Your level will be evaluated and determined during the interview process.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.