Client Relationship Partner

The Opportunity

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

This role offers flexibility to be based from our Altrincham (Manchester) or Westminster (London) offices, where you’ll be part of a collaborative, high-performing team environment, supported by our hybrid working approach.

About Us

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

About the role

Informed Solutions partners with leading public sector bodies and large private sector organisations to deliver innovative, high-impact digital transformation programmes. As a Client Relationship Partner, you’ll be at the heart of these exciting initiatives, acting as a trusted advisor who drives client success and business growth. You’ll forge strong, lasting relationships, help clients tackle complex challenges, and provide assurance throughout their journey. Responsible for overall client relationship management, you’ll coordinate teams to ensure smooth delivery, spot opportunities to maximise value, and offer strategic guidance and industry insight that helps clients achieve meaningful outcomes.

Key responsibilities:

• Client Relationship Management: Build trusted, long-term relationships with clients to ensure high satisfaction and continued engagement across - high-impact, high-value strategic accounts.
• Account Development: Partner with clients to identify opportunities for new services and solutions that maximise value and return on investment.
• Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation, and best use of data and technology to help clients align digital capabilities with their strategic goals.
• Service Coordination & Delivery: Work closely with delivery leads and engagement directors to align delivery with client expectations and ensure operational success within your accounts.
• Project & Resource Planning: Co-design clear Statements of Work (SOWs) with clients, define scope and outcomes, and secure the right resources.  and work closely with squad leads, discipline leads and delivery partners to maintain a strong pipeline of capability and skills.
• Industry Expertise: Actively maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within existing accounts, and ensure solutions align with client objectives and sector strategies.

Key requirements

• At least 5 years’ commercial experience within Client/Customer Success, or similar of digital services and solutions in a professional services environment.
• A strong track record in managing and growing strategic accounts and driving high levels of customer satisfaction.
• Commercial acumen, including experience in developing business cases and crafting impactful, commercially robust solution proposals.
• The ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
• Excellent negotiation, communication and interpersonal skills.
• Able to work under pressure and to short deadlines with a clear sense of priority within a fast-paced and agile environment.
• Punctuality, reliability, and a clear commitment to your role.

Desirable skills

• Government/public sector industry experience is preferred, including the application of the Government Digital Standard.
• Industry certifications such as Certified Scrum Master (CSM), SAFe Agilist, or PRINCE2 Agile.

Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other.

There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.  

 Key abilities that are necessary for success

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.

We appreciate that this workplace culture and the level of variety won’t suit everyone.  However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.

These shared foundations are important to team cohesion, performance, and mutual personal support.

As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

Benefits

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

These can include:

• InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working*
• Private Health Care Cover*
• Generous life assurance cover*
• Gym Membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays*
• Sabbatical Leave Scheme*
• Enhanced Maternity Leave and Pay*
• Enhanced Paternity Leave and Pay*
• Company Pension Contribution
• Profit Share Scheme*
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

*Qualifying period applies

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.

We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. 

We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.