Client Service Associate

Overview

Our client is a language services firm specializing in supporting the due diligence and market research industries. Founded in 2014, they serve expert networks, investment firms, consulting firms, and market research firms.

Operating as a remote-first company with staff across multiple countries, each team member aligns with one of three key time zones: APAC, EMEA, or the Americas.

This is a rare opportunity to join a company that values ambitious, efficient professionals and actively promotes from within.

As a Client Service Associate on the Interpretation team, you will act as a project manager, ensuring that clients’ interpretation and market research needs are met with precision and efficiency.

Your role centers on three key areas:

• Project management
• Client communication
• Recruitment of specialized language professionals

You will manage multiple projects daily—ranging from same-day interpretation calls to multi-week field projects—and ensure that quality, speed, and profitability targets are met.

Note: This role manages interpretation projects — it does not involve performing interpretation work directly.

Responsibilities

Scoping

• Communicate with clients via email, phone, or messaging platforms to understand project needs.
• Coordinate with colleagues to align on quality, speed, and cost expectations.
• Identify the appropriate team members to assist based on time zone or regional coverage.

Matchmaking

• Identify and assign the most suitable linguist for each client project.
• Present linguist profiles effectively based on project relevance.
• Recruit new linguists when no ideal match exists.
• Continuously evaluate profitability and client satisfaction.

Executing

• Align expectations between clients and linguists before project launch.
• Monitor or facilitate calls to ensure smooth execution.
• Conduct post-project follow-ups to confirm client satisfaction.

Requirements

• Bachelor’s degree in a related field.
• Fluency in English; additional languages are a plus.
• Experience with Salesforce or similar CRM systems.
• Excellent written and verbal communication and client service skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure in a fast-paced environment.
• Comfortable working independently and collaboratively.
• Goal-oriented, driven, and highly motivated to succeed and grow.
• Open to entry-level or intermediate-level candidates; any relevant experience is a plus.

Benefits

• Fully remote (work from home) position.
• Alignment with APAC, EMEA, or AMER business hours (depending on location).
• Weekend and overnight shifts available with additional compensation.
• Competitive salary commensurate with experience.
• Paid time off.
• Health insurance coverage.
• Annual allowance for professional development expenses.