Client services

Testcorp Premier 2 is seeking an enthusiastic and friendly Client Services representative to join our team. As a member of our team, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues. Testcorp Premier 2 is a well-established company specializing in [insert company description here]. Our passionate team is dedicated to providing exemplary service to our clients and promoting a positive working environment.

Responsibilities

• Provide prompt, courteous, and efficient customer service to clients via phone and email.
• Address customer inquiries and concerns in a timely and professional manner.
• Resolve customer issues and complaints to ensure client satisfaction.
• Maintain detailed and accurate documentation of customer interactions in our CRM system.
• Collaborate with other departments to properly direct and escalate customer issues.
• Identify potential areas of improvement in customer service processes and provide suggestions for enhancement.
• Stay up to date on company products, services, policies and procedures to provide accurate information to customers.

Requirements

• 1+ year(s) of customer service experience.
• Excellent oral and written communication skills.
• Strong problem-solving skills and the ability to think creatively.
• Detail-oriented and highly organized.
• Ability to multitask and prioritize work in a fast-paced environment.
• Familiarity with CRM systems (preferably SalesForce).
• Ability to work in a team-oriented environment.