Client Success Manager
About Pave Bank
Welcome to Pave Bank, where we’re not just redefining banking—we’re shaping the future of global institutional finance. Inspired by leading fintech innovators and powered by a technology-first approach, we deliver smarter, faster, and more accessible banking, treasury, FX, and digital asset solutions to sophisticated institutions worldwide.
With hubs in Singapore and Tbilisi, we combine the agility of a startup with the rigor and reliability of a regulated financial institution. Our mission is to simplify complex cross-border operations, enabling exchanges, funds, fintechs, and corporates to unlock growth and seize new opportunities.
Our culture thrives on collaboration, commercial ingenuity, and a passion for solving the toughest institutional challenges. Joining Pave Bank means shaping global banking solutions, closing transformative deals, and making a tangible impact in a fast-moving, high-stakes environment. Together, we’re paving the way for the next generation of institutional finance.
About the Role
This is a critical, high-impact leadership role where you will be accountable for maximizing the commercial value and retention of Pave Bank's global client portfolio. At Client Success, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion.
At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution.
Key Responsibilities:
Client Success Strategy & Revenue Accountability
Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals.
Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets.
Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization.
Client Success Excellence
Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.
Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives.
What We’re Looking For
Experience: 8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role, with 3+ years managing and scaling teams (preferably in a global capacity).
Track Record: Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment.
Domain Expertise: Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure.
Leadership Qualities: Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally.
Data & Analytics: Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions.
What We Offer:
The opportunity to shape the future of programmable banking and define new standards for global business finance.
A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.
Competitive compensation and benefits package.
Equity in the company—so you're aligned with our growth and success.