Client Success Manager

About Rhythm

Rhythm is redefining the future of remote cardiac monitoring. Our all-in-one platform combines advanced technology with a dedicated clinical/admin support team to help practices streamline workflows, improve patient outcomes, and drive revenue — without adding administrative burden. We serve cardiology device clinics, hospitals, and health systems across the U.S., providing unmatched reliability, service, and integration.

Role Overview

We are seeking a high-performing Client Success Manager to join our Operations team. This role owns key client relationships and is responsible for driving retention, adoption, and long-term value across cardiology practices and healthcare systems.

As a trusted point of contact, you will partner closely with Operations, Sales, Product, teams to deliver a seamless and scalable client experience. You will also identify opportunities to upsell and cross-sell Rhythm’s products to ensure full adoption of our platform and services.

Key Responsibilities:

Client Relationship Management

• Own primary relationships for assigned client accounts and build trusted, long-term partnerships.
• Serve as the main point of contact for client communications, strategy, and issue resolution.

Client Success & Value Delivery

• Drive retention, satisfaction, and utilization by ensuring clients achieve measurable value from Rhythm’s solutions.
• Track, analyze, and report on key success metrics, including utilization, satisfaction, and retention.
• Lead regular client check-ins and account reviews to align on Rhythm’s performance and goals.

Product Enablement & Workflow Optimization

• Lead client calls, product demonstrations, and training sessions, partnering with internal SMEs as needed.
• Identify workflow gaps within client operations and recommend solutions aligned with Rhythm’s services and best practices.
• Translate client feedback into actionable insights for product and operational improvements.

Cross-Functional Collaboration

• Partner with Operations, Sales, Product, Clinical, and Administrative teams to ensure a consistent, high-quality client experience.
• Act as the voice of the client internally to support scalable improvements.

Growth & Expansion

• Proactively identify upsell and cross-sell opportunities by understanding client needs and goals.
• Clearly articulate the value of additional products and features that improve efficiency, revenue, and patient outcomes.

Onboarding & Reporting

• Support new client onboardings and EHR integrations, building strong relationships from the start.
• Manage routine client reporting and maintain accurate account documentation.

About You:

• 3–5 years of experience in Customer Success, Account Management, or a related role within healthcare technology.
• Experience with consultative selling, product demonstrations, and client-facing presentations.
• Strong communication, relationship-building, and organizational skills.
• Ability to manage multiple client accounts in a fast-paced environment.
• Experience using CRM and client success tools (e.g., Salesforce, Notion, Microsoft).
• Motivated by improving patient outcomes through innovative healthcare technology.
• Willingness to travel up to 25% for client onboarding and on-site meetings as needed.

Salary: $100,000–$120,000+ annually