Client Support Assistant

About the Role

A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.

Why Assistantly?

• We recruit the best of the best — we care as much about the right soft skills as we do about hard skills.
• We want you here long-term and give you the benefits and support you’ve always dreamed of.
• We work one-on-one to match you with the perfect client.
• We love the strategic, initiative-taking, proactive doers of the world.
• You’ll have your own Talent Success Manager dedicated to your success.
• We focus on long-term partnerships, not projects.
• We live by: Stay humble. Be grateful. Work hard.

Core Responsibilities

• Manage executive inbox and correspondence
• Organize calendars, schedule meetings, and confirm appointments
• Track tasks, projects, and deadlines to ensure nothing slips
• Prepare agendas, documents, and notes for meetings
• Organize files, documents, and data for easy access
• Book travel and manage itineraries
• Conduct light research to support decision-making

Client Success Emphasis Responsibilities

• Respond to support tickets and client emails
• Send updates, reminders, and weekly reports
• Proactively check in with clients and accounts
• Set up onboarding dashboards, folders, or knowledge bases
• Schedule check-ins, calls, and follow-ups
• Collect testimonials, feedback, and call notes

Requirements

• Minimum 3+ years of client success, support, or executive assistant experience
• Exceptional written and verbal communication skills with a client-first mindset
• Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
• Highly organized and consistent in managing tickets, reports, and follow-ups
• Growth-oriented professional seeking a long-term partnership with opportunities to scale

Benefits

• Unlimited earning potential if you choose to take on multiple clients and have the capacity

• Generous health allowance to support your well-being
• Profit-sharing opportunities as the company grows
• Access to exclusive upskilling and training in AI, operations, and leadership
• Monthly raffles and performance bonuses
• A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey