Client Support Specialist

At RYZ Labs, we are looking for a Customer Client Specialist to join one of our clients’ teams — a luxury brand in the jewelry and high-end lifestyle sector.

This role is ideal for someone who combines exceptional client service skills with an understanding of design and luxury craftsmanship. You’ll act as a trusted advisor for clients, ensuring every interaction reflects the elegance, care, and sophistication of the brand. Your mission will be to build long-term relationships, guide clients through the creative and purchasing process, and collaborate with the design and production teams to ensure an outstanding customer experience.

We are especially interested in professionals with experience working with U.S.-based clients or luxury brands, who understand high-end customer expectations and the importance of personalized service.

- Build and nurture long-term customer relationships, ensuring an elevated and personalized client experience at every touchpoint.

- Serve as a liaison between clients and the design team, communicating needs, preferences, and design feedback clearly.

- Respond efficiently, accurately, and promptly to client requests via phone, email, or other communication channels.

- Manage client portfolios, keeping detailed notes on preferences, purchases, and design history to deliver tailor-made recommendations.

- Collaborate with payments, logistics, and production teams to ensure smooth order processing and delivery.

- Maintain brand standards in all communications, ensuring every client interaction reflects the brand’s values of excellence, craftsmanship, and elegance.

- Support the creative process by sharing client insights with designers to refine and enhance product development.

- Consistently meet service KPIs and contribute to the continuous improvement of client experience processes.

- 3+ years of experience in client relations, account management, or other customer-facing roles.

- Experienced in the jewelry or fashion design industry

- Excellent communication and interpersonal skills, with the ability to connect authentically with discerning clients.

- Strong understanding of design, materials, and craftsmanship in jewelry or luxury products.

- Experienced in working with U.S. clients or international high-end customers, with an understanding of cultural and service expectations.

- Familiarity with CRM systems, e-commerce platforms, and customer communication tools.

- Highly organized, proactive, and capable of managing multiple client requests while maintaining attention to detail.

- Proficient in MS Office and comfortable using digital collaboration tools.

- -Near-native proficiency in English (written and spoken); additional languages are a plus.

- Previous experience in bespoke jewelry design or luxury product customization.

- Knowledge of gemstones, materials, or jewelry production processes.

- Ability to combine creative insight and client empathy to deliver an exceptional luxury experience.

- A passion for design, craftsmanship, and building meaningful client relationships.