Clinical Supervisor, Outpatient Program

New Oakland Family Centers provides comprehensive mental health care for individuals of all ages and families across the state of Michigan in outpatient, partial hospital and crisis care settings. The mission of New Oakland Family Centers is to provide psychiatric treatment, therapeutic counseling and educational services of the highest quality to individuals and families by offering consistent and passionate support, being responsive to their needs and treating them with the utmost respect through active involvement in our communities.

Position Details
Location: Warren
Schedule: Monday-Friday 8:00 am – 4:30 pm or another full-time equivalent as determined by Director or Supervisor.
Reports To: Clinical Director / Associate Clinical Director
Compensation: Salaried Employee. Commensurate with experience. Sign on bonuses available for qualified candidates.

Position Summary
The Clinical Supervisor is a full-time position providing oversight of activities in conjunction with applicable Director and/or Associate Director to Outpatient Programming as well as FACE to FACE PHP services. This role is responsible for providing oversight and supervision of clinical and administrative staff in assigned location. This position will require working as part of a multidisciplinary team to provide the highest quality of care to clients while upholding high ethical and professional standards

Desired Skills:  

• Strong multitasking, self-motivation, and time management skills.

• Ability to work collaboratively within a multidisciplinary team.
• Excellent clinical skills applicable across various settings.
• Strong conflict resolution skills with the ability to identify and manage disputes.
• Proven ability to apply critical thinking in crisis situations.
• Ability to align daily tasks with a broad understanding of organizational goals.
• Excellent written and verbal communication skills.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.

Essential Duties / Functions: 

• Assist in the daily management of PHP and OP operations in collaboration with the Site Director and Associate Director, including facilitating AM team meetings, assigning tasks to PHP and OP staff, and reviewing census reports to ensure efficiency and quality of care.
• Provide direct care related to individual, admission, family, group, and other services to consumers in the Partial Hospital and Outpatient Programs in accordance with professional standards and policies/procedures of the facility.
• Serve as dedicated mentor to incoming PHP and OP staff at assigned location and support the onboarding process of new staff members.
• Provide direct leadership, supervision, and performance oversight to both administrative and clinical staff, fostering a collaborative and high-performing team environment.
• Demonstrate proficiency in New Oakland Family Centers’ clinical services, ensuring the implementation of best practices and adherence to agency policies and procedures.
• Uphold the agency’s mission and culture, maintaining professional boundaries with staff and consumers while fostering a supportive and ethical work environment.
• Provide compassionate, person-centered care by addressing clients' needs with professionalism, empathy, and creativity, while delivering high-quality therapeutic services, including assessments, intakes, individual, family, and/or group therapy, in accordance with professional standards and the agency's policies and procedures.
• Develop and complete treatment plans and clinical case notes in a timely and accurate manner using a person-centered process.
• Complete discharge planning and coordinate care as required to ensure seamless transitions and continuity of services as required.
• Complete accurate documentation and timely submission of all required paperwork in compliance with the policies and procedures (P&P) manual.
• Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
• Appropriately manage and resolve crisis situations all while maintaining professionalism and ensuring client safety.
• Serve as a dedicated mentor for incoming PHP staff at assigned locations, providing guidance and support throughout the onboarding process to ensure a smooth transition into their roles.
• Participate as a key contributor within the clinic, assisting with functions such as human resources, billing, quality assurance, and compliance to enhance overall operations.
• Lead program development initiatives, evaluate program effectiveness, and engage in public speaking opportunities to represent the organization and enhance community outreach.
• Ensure compliance with billing requirements across various funding sources, including Medicare, Medicaid, private insurance, third-party payers, and PCE, to optimize revenue and service accessibility.
• Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
• Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
• Meet eligibility requirements and successfully pass the Michigan licensing exam for full licensure within the required timeframe, if applicable.
• Stay current with professional training requirements.
• Perform other duties as assigned to support clinic operations.

Working Conditions:

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant telehealth and in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.
• Must have the ability to work flexible hours, including evenings and weekends as needed.

Requirements

• Master’s degree in social work, counseling, or psychology. 
• Active full current clinical licensure (LMSW, LPC, LLP or LP acceptable) in the State of Michigan and continued satisfactory standings with the appropriate board and insurance entities. 
• 1-3 years of progressively responsible clinical experience required. 
• Expertise in collaborating with New Oakland clinical staff in a team capacity is highly preferred.  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development