Clinical Systems Engineer

Job purpose

To support the delivery and improvement of Local Health Care Services by ensuring Corporate Clinical Application Systems are supported and maintained efficiently and securely to maximise their availability and usefulness to users across Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.   This will include assisting with the delivery of effective support and advice to Clinical Application end users, working in the pressured environment for front-line patient care, to whom the complexity of Clinical Applications Systems is a critical tool in the delivery of that care.

The Digital Service Desk will continue to deliver the high level of service our users expect, no matter the type of call received. To support this vision and transformation we will support learning and development of all the team members to enable then to resolve all calls whether they be Clinical Systems or IT Operations specific.

The Digital Clinical Systems Engineer role is key in the provision, support and maintenance of the Clinical systems used within all services.

• The post holder will be required to interpret relevant policies and use their own initiative to ensure the clinical systems record all required data.
• The job holder is required to take responsibility for maintaining master files within the systems they support.
• They need to create processes to ensure data completeness and accuracy by identifying and analysing data anomalies.
• They instigate corrective action through communication with department managers and working with the Digital Trainers to train and re-educate staff.
• The job holder needs to ensure that all reporting timetables within the Trust and for external information users are met.

Job summary

• Required to have in depth knowledge of work practices and procedures within the Hospital along with the technical system knowledge to ensure systems are maintained and supported correctly.
• Responsible for developing processes to be provided to other departments to enable changes to national policies to be implemented
• Responsible for the operation and maintenance of information systems across a number of departments within the hospitals.
  • CLINiCOM / Patient Centre Patient Administration System (PAS),
  • VitalPAC / EDS Ward based system for vital signs, observations, assessments etc.
  • ICE Requesting Application – Requests for both Pathology / Radiology both internal and external partners.
  • Minestrone - Electronic Patient Record (EPR) System,
  • e-CareLogic – Electronic Patient record (EPR) System
  • BedView – Bed Management System
  • Oceano – ED Application
  • Symphony – ED Application
  • Windip Electronic document server and scanning service,
  • EPRO / TPRO Digital Dictation system and Video Consultation
  • Plexus – Outpatient Check in Kiosk Solution
  • Concentric – e-consent
• To ensure knowledge is kept up to date a close working relationship is required with departments that use their systems to ensure procedural changes are reflected in the system master file maintenance
• Act as 2nd line support to the Service Desk with the aim to help reduce and resolve issues by interrogation of the clinical systems and log tickets with 3rd party suppliers to provide resolution.
• Develop expertise and specialism for the support and testing of clinical systems, as required.

Specific Core Functions

• To configure system master files to ensure information is collected as required for local and national reporting.
• To provide and process knowledge to diagnose the cause of problems through effective questioning of end users.
• Follow departmental procedures for dealing with clinical system faults, ensuring that tickets are logged on the 3rd party supplier’s incident tracking system and work with supplier to find resolution.
• To ensure information required for excellent patient care is recorded efficiently and accuracy.
• To analyse collected data for any quality issues.  If required present the findings to department managers and implement the appropriate remedial action.
• You may be required, at times, to work outside of standard working hours
• You will be required, once suitable experience has been attained, to take part in the On Call Digital rota
• External training may also be required especially for major upgrades and new systems they will be required to support
• It is expected that the job holder plans how required goals are to be achieved with reference to internal and external policies.  Additional guidance might be obtained from higher managers or communicating with systems suppliers or equivalent colleagues in other hospitals

Experience

• Application incident and problem management skills
• Understanding of NHS data standards and NHS data items.
• Understanding of equality and diversity issues and how this affects patients, visitors and staff
• Significant experience of multiple information Systems gained in a work environment

Knowledge

• Knowledge of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), and eReferrals

• Knowledge of business change process analysis and design techniques
• Evidence of reflection and evaluation of knowledge and skill gaps

Please see attached full Job Description

Qualifications

• Degree in IT or business-related subject or equivalent relevant experience
• ITIL Foundation
• Knowledge of business process documentation techniques

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

About the Company

Band 5 : £31,049 - £37,796

Full time: 37.5 hours per week

Contract: 2 Years Fixed Term

This vacancy is open to Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only

Our vision for Single Corporate Services

Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.
This vacancy is part of the Single Corporate Services Division.
Why are we changing the way we deliver Corporate Services? Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.
The vision for our single corporate services is to:

Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.

Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.

Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.

Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.

Improve learning and development opportunities and sharing best practice, upskilling both Trusts.

Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.

Build resilience for individuals and our teams.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.