Collection Analyst - French Speaking
We are looking for a Cash Collector who wants to deliver a high-level of customer service and who wants to strive each day to ensure customer satisfaction.
About Sidetrade:
Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.
We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.
We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.
Requirements
What you’ll be doing:
- Ensure that the cash collection activities meet the clients’ requirements.
- Handle complex customers’ accounts and negotiate payment plans.
- Maintain accurate records of all customer interactions by using Sidetrade software.
- Monitor accounts and provide reporting on collection activity.
- Analyse accounts and determine the best collections strategies.
- Escalate any complex account/situation with a solution-driven approach.
What you’ll bring:
- All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered.
- Love working towards targets, deliver on goals and meet deadline.
- Proactive, driven and business-focused.
- Excellent communication and negotiation skills, including a good telephone manner and a professional approach.
- Good usage in Microsoft Office Tools (Word, Excel).
- Autonomy and team-working.
- Resilient and persistent mindset.
- Fluent in speaking French.
- A second European language is an advantage, ideally English
Benefits
- Attractive location- office based in the heart of Dublin city centre
- Hybrid work model – a flexible mix of in-office and remote days.
- Great culture – active Social Club organizing regular team events and activities.
- Health & wellness – medical coverage, life insurance, and other wellness programs.
- Time off – competitive paid holidays plus public holidays.
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.