Collections Support Specialist (Hybrid)
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Collections Support Specialist I, you will work as a vital member across the Small Business Payment Support P&L’s as you facilitate the team’s ability to protect and collect on our portfolios. You will work with the leadership of the Small Business Collection’s teams to ensure daily, weekly and monthly tasks are completed in a timely and accurate manner. Additionally, you will work with several departments to execute processes while constantly looking to build efficiencies and best practices.
Responsibilities:
- Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards.
- Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce.
- Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting.
- Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information.
- Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule.
- Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency.
Requirements:
- 1–3 years of administrative experience and Salesforce experience
- Strong organizational skills with the ability to prioritize and work independently
- Ability to quickly learn systems, processes, and procedures
- High attention to detail and accuracy in all work
- Proficiency in Excel, Google Sheets, Google Docs, and similar tools
- Strong communication skills with the ability to collaborate with and present to leadership
- A proactive mindset with a focus on improving processes and driving efficiencies
Compensation:
The budgeted hourly rate range for this position is $23.00 to $25.00. Actual rate will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.