Zoox is seeking a Serviceability Engineer for Collision Repair to define and develop repair methodologies for collision repair. The successful candidate will influence vehicle design to enable safe, efficient, and cost-effective repairs after an incident. This role acts as the bridge between vehicle design, manufacturing, service, and body repair operations.
In this role, you will:
Author and maintain the Body Repair Service Manual, including job aids and service bulletins, ensuring documentation is clear, technician-ready, and compatible with Zoox Tech Doc Portal.Develop and validate advanced mixed material structural collision repair procedures.Partner with Body, Materials, Manufacturing, and Quality Engineering to drive testing required for approvals and to ensure repair procedures reflect real-world service constraints and production intent.Influence vehicle body, chassis, and structural design for safety and serviceability. Define constraints within the Service Bill of Materials to identify non-repairable and required service parts, supporting demand forecasting.
Qualifications
Bachelor’s degree in Engineering, Automotive Technology, or equivalent with 6–8+ years of hands-on automotive body collision experience within OEM environments.Demonstrated expertise in structural and cosmetic collision repair methodologies across mixed materials, including steel, aluminum, SMC/composites, and plastics, with the ability to explain, demonstrate, and validate best-practice repair approachesAdvanced familiarity with OEM body repair standards, I-CAR, and industry-accepted structural repair practices, including safety-critical decision-making for repair vs. replacementProven track record collaborating with Body, Materials, Manufacturing, Quality, and Repair Operations on complex repairs and multiple concurrent projects, with advanced knowledge of OEM Service Information platforms and CATIA, 3DEXPERIENCE, including the ability to rapidly adopt new systems.Proven track record independently managing projects end-to-end, communicating technical repair intent clearly to engineering and technician audiences, and ability to occasionally travel domestically as needed to support testing, validation, and repair network alignment.
Bonus Qualifications
Experience developing or supporting OEM collision repair certification programs, including repair standards, tooling requirements, training content, and repair network readiness.Demonstrated experience authoring OEM-level collision repair procedures, then performing, validating, and formally documenting those procedures for technician and service network use. End-to-End Ownership.Hands-on experience with carbon fiber, forged carbon, and other advanced composite automotive structures, including inspection, damage assessment, and repair or replacement strategy definition.Experience collaborating with Vehicle, Subsystem, and Materials Engineering teams to define, execute, and document physical testing (cut-ups, coupon testing, destructive testing) required to approve collision repair methods.