Commercial Operations Analyst

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

Introducing Trainline Partner Solutions 👋

Trainline Partner Solutions (TPS) powers the technology that enables Travel Management Companies (TMCs), Online Booking Tools (OBTs), and other distribution partners across Europe to sell and manage rail travel seamlessly. In addition, it offers a booking platform dedicated to corporates called Trainline Business and offers White Label solutions to rail operators. We are on an exciting path to growth and we need you!

Overview of the Role

The Commercial Operations Analyst will play a key role within the Trainline Partner Solutions (TPS) team, primarily supporting the B2B Distribution business. This role is responsible for maintaining and improving the team’s Salesforce environment, ensuring data accuracy and driving better pipeline discipline across the commercial function. As an analyst you will manage and enhance standard reporting, providing regular insights into commercial performance, identifying trends, risks, and opportunities. You will also support the setting of performance targets, contribute to sales incentive tracking, and assist in preparing materials and presentations for business reviews and senior leadership updates.

Responsibilities

• Maintain and enhance reporting tools and dashboards, delivering key recurring reports such as sales performance, forecasts, pipeline reviews, among others.

• Generate actionable insights and recommendations to improve commercial performance, highlighting risks, opportunities, and trends for leadership and the sales team. communicate recommendations and escalate when needed.

• Conduct regular account and revenue assurance checks to ensure alignment between commercial agreements and billing data.

• Continuously monitors, improves and owns pipeline data quality, identifying gaps and driving corrective actions with the sales teams.

• Transform pipeline information into actionable, forward-looking insights, inform planning and performance management, and share with stakeholders across the organisation.

• Manage and optimize Salesforce usage, ensuring data accuracy and driving process improvements that enhance business insight.

• Support the commercial team with account planning and revenue growth initiatives.

• Assist in defining performance targets and administering the Sales Incentive Scheme.

• Prepare presentation materials and reports for senior management and business reviews.

• Contribute to the development and tracking of sales KPIs and performance goals.

Knowledge & Experience

• Basic understanding of commercial, analytical, or business operations concepts

• Ability to work with data to produce clear insights; confidence using Excel, SQL server or similar analytical tools.

• Ability to work with modular reporting tools such as Tableau, Power BI.

• Basic level of understanding of databases and querying languages. (programming experience is a plus).

• Familiarity with CRM systems (Salesforce experience is a plus but not required).

• Strong analytical skills, with experience producing reports, dashboards, or performance insights.

• Awareness of sales processes, pipeline management, or revenue analysis is advantageous.

• Experience in business travel, rail distribution, or a similar industry is beneficial but not mandatory.

• Strong written and verbal communication skills, with the ability to present insights clearly.

Qualifications

• Degree in Business, Economics, Data science, Engineering, or another numerate or commercial discipline, or ability to demonstrate equivalent analytical capability.

• Between 1 and 3 years of experience in analytical roles

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!