Commercial Operations Associate
The Hearings Business Development Team is responsible for new business and nurturing existing client relationships. The team will typically be the first port of call for new Hearings instructions and will liaise with clients from the initial enquiry until the point of signature, after which the case is handed over to the operational teams. Client meetings and software demonstrations are a key part of the team’s day-to-day activity. Based in the UAE (Abu Dhabi or Dubai), this role will focus on MENA while also supporting opportunities across EMEA and APAC as needed.
What you'll be doing
- Liaising with clients to educate them on the advantages of using our Hearings solution and the value proposition.
- Supporting the MENA Business Manager with regional initiatives including conference/event activity and campaign development.
- Responding to inbound enquiries and converting leads to opportunities using a consultative approach.
- Nurturing client relationships and helping to drive customer success and account management initiatives.
- Regular client contact over the telephone, email and in person.
- Delivering engaging demos of the Opus 2 Hearings solution to legal teams, demonstrating a detailed understanding of our technology and its applicability to our clients and their use cases.
- Preparing tailored fee proposals reflecting client requirements.
- Provide on-site representation at hearings in Abu Dhabi and Dubai to strengthen client partnerships and support delivery excellence.
- Working closely with the wider Business Development team, sharing knowledge and ideas to drive the achievement of our goals.
- Liaising effectively with cross-functional teams.
- Effective pipeline management, maintaining up-to-date Salesforce records.
Requirements
What we're looking for in you
- Excellent written and confident verbal communication skills.
- Strong attention to detail.
- Willing to learn and get stuck in, with a proactive and enthusiastic approach.
- Customer focused, interest in our clients and our role in the legal sector, with a desire to take advantage of opportunities to network.
- Ability to juggle tasks under pressure and manage your time effectively.
- Proficiency in Microsoft Office applications.
- Collaborative team player with a flexible attitude.
- Previous experience in a client facing or professional services role, within the legal sector is desirable but not essential.
Benefits
Working for Opus 2
Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:
- 22 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity or dependent cover.