Community Support Engineer

Role

We're looking for a Community Support Engineer who thrives in solving complex technical challenges and delivering an exceptional user experience. You'll be the first line of defense for our users on our developer forums, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.

Responsibilities

• Provide in-depth technical support on our developer forum and other community channels, resolving complex user-reported issues and ensuring high-quality community interactions.

• Debug, reproduce, and troubleshoot software bugs and usability problems.

• Design and build internal tools and automations to scale support operations.

• Represent Anysphere in technical conversations with developers on forums, Reddit, and other community channels, especially for high-stakes bugs and issues.

• Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.

• Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.

Requirements

• Hands-on experience with Cursor as a user - familiarity with advanced features and common workflows preferred.

• Experience in community forum support, software engineering, or a related user-facing technical role.

• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.

• Strong debugging skills and a passion for digging deep into technical problems.

• Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.

• Self-starter with curiosity, creativity, and a bias for action.

About

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.

Our organization is very flat, and our team is small and talent dense. We particularly like people who are truthseeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

We're in-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries.