Compliance and Operations Coordinator

Reports To

The Compliance & Operations Coordinator reports to the Controller.  This position is an exempt, salaried position.

Salary Range: $65,000 - $70,000 Yearly

Job Overview

The Compliance & Operations Coordinator supports regulatory compliance across the Business Office and Billing functions. This role ensures documentation accuracy, adherence to training standards, payer documentation readiness, and proper maintenance of operational and resident billing files. This role focuses on auditing, monitoring, documentation control, and project coordination, rather than direct personnel coaching.

Responsibilities and Duties

1. Relias Compliance

Conduct Relias training compliance audits to ensure training completion aligns with regulatory and internal requirements.

1. Long-Term Care & Billing Compliance Support

Long Term Care corporate and resident responsibility overview – provide training for BOMs and EDs and ongoing support for claims management and AOB, if applicable

Review resident medical / level of care documentation to ensure billing alignment.

Verify move-in, care level changes, and discharge documentation are complete and stored correctly.

Provide spot audits of A/R and payer classification accuracy in Yardi.

Assist in dashboard management for pending tasks and send out weekly reports

Administer updates and additions in Transworld and provide weekly and monthly reports on progress

Training for BOMs, lead concierges and Executive Directors as needed, travel required.

1. Project & Documentation Coordination

Maintain and update the organization’s BOM Procedure Manual, ensuring version control.

Verify training is completed for EDs, BOMs and Lead Concierge roles in Aspire University. Monitor training for additional deployments and manual updates across departments.

Create and maintain checklists, job aids, audit tools, and reference guides to support clear and consistent workflows.

Prepare compliance findings summaries and follow-up action plan lists for EDs and Regional Teams.

1. Transworld administrator
2. Project management and additional support as requested in other departments.

Qualifications

• Associates degree or equivalent from a two-year college or technical school
• Experience in Business Office Operations, HR Compliance, Long-Term Care Billing, Managed Medicaid, or Healthcare Operations.
• Strong organizational and documentation management skills.
• High attention to detail and ability to follow structured workflows.
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 50 lbs. The associate must use proper body mechanics.

Additional Information

Benefits Offered (Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision 

• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability

• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance

• FSA (Commuter/Parking)

• Employee Assistance Program (EAP)

• 401(k) Retirement with Company Match

• Paid Time Off (PTO) and Holidays

• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus 

• Resident Referral Bonus

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

Monarch/Brandywine Senior Living

Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.