Concierge - Future Opportunities

ABOUT AERO Aero is on a mission to elevate air travel—inspired by the golden age of aviation, designed for modern life.  Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private. We pride ourselves on being dedicated hosts and expect the same commitment from every team member. That means we prioritize safety above all else, personalize every experience, always assume the best intentions, and act decisively. ABOUT THIS ROLE At Aero, our experience extends beyond taking people from one place to another. As a team, we pride ourselves on being consummate hosts, ensuring every guest enjoys an effortless, personalized experience. Much like the spaces we've designed, our service is about cultivating guest relationships and building community. We are looking for team members who are natural empaths, derive energy from serving and delighting others, and want to be part of ushering in a new Golden Age of Travel! As an Aero Concierge, you are the all-star liaison between Aero and our guests (and potential guests). Our Concierge team uses the best customer service practices across various activities, from selling prospective guests on the Aero experience, preparing guests and collaborating with the ground team for upcoming flights, triaging any problems our guests may encounter, and ensuring they have a truly memorable experience every step of the way.