Concierge Manager

As a Concierge Manager you will lead the transformation and ongoing delivery of a best-in-class Front of House and concierge service at Together’s Head Office in Cheadle. This newly created role will set the standard for colleague, client, and guest experience by creating a welcoming, professional, and secure environment that represents the organisation’s brand and values. A key focus of this role is building trust and credibility with senior stakeholders, influencing the adoption of modern service standards, and creating a culture of excellence across the Front of House team.

As a Concierge Manager you will:

• Lead, manage, and develop the concierge and reception team to deliver a consistently exceptional experience.
• Design, embed, and continuously refine service standards and operating procedures.
• Ensure seamless colleague and visitor journeys from pre-arrival to departure.
• Oversee presentation and operational readiness of reception, meeting rooms, and public-facing areas.
• Build strong relationships with senior leaders and key stakeholders, acting as the go-to person for Front of House matters.
• Gather feedback and convert insight into meaningful service improvements.
• Introduce hospitality-style methodologies suitable for a corporate financial services environment.
• Develop KPIs and customer satisfaction measures to drive continuous improvement.
• Oversee visitor management, room bookings, event hosting/coordination, and Front of House operational controls.
• Act as the Front of House lead for day-to-day building security, ensuring a safe and secure environment for colleagues, visitors, and clients.
• Work closely with the Facilities and GTS teams to ensure access control, visitor passes, contractor sign-in, and incident response procedures are consistently applied.
• Serve as the first point of escalation for Front of House-related security incidents, ensuring calm management and appropriate handover to Security or Emergency Services where required.
• Support incident reporting, investigations, and post-incident reviews relating to Front of House or public-facing security matters.
• Ensure compliance with health & safety, GDPR, security, and internal governance standards.
• Maintain effective communication with the Facilities team and key business stakeholders.
• Train, coach, and motivate a high-performing concierge team.

Qualifications

Essential:

• Proven experience managing Front of House, concierge, guest services, or hospitality operations.
• Experience influencing and building trust with senior stakeholders up to executive level.
• Demonstrable track record of raising service standards and leading cultural change.
• Strong people management and coaching capability.
• Working knowledge of visitor management systems and service reporting.

Desirable:

• Experience working in a financial service or similarly regulated environment.
• Background in customer experience design or hospitality training.
• Experience managing outsourced service partners.

Key Skills and Attributes: 

• Exceptional interpersonal, communication, and stakeholder engagement skills.
• Confident, credible, and professional presence with senior leaders.
• Calm, pragmatic, and decisive approach under pressure.
• High emotional intelligence and strong judgement.
• Highly organised, proactive, and detail oriented.
• Strong personal ownership of service quality and standards

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.