What is the salary for the Contact Center Product Owner position at Jobgether?

The salary range for this Contact Center Product Owner position is $100,555 to $130,130 per year. Actual compensation may vary based on experience, skills, and location.

Where is this Contact Center Product Owner position located?

This is an on-site position at Jobgether located in US, North America.

How do I apply for this Contact Center Product Owner job at Jobgether?

Click the 'Apply' button on this page to be redirected to Jobgether's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Jobgether is actively hiring for Product roles. Visit the company page to see all open positions and learn more about working at Jobgether.

Contact Center Product Owner

$101k - $130k

Jobgether US 1 day ago

product

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Product Owner in the United States.

As a Contact Center Product Owner, you will play a pivotal role in shaping and delivering innovative solutions that enhance the contact center experience. You will collaborate with executives, technical teams, and stakeholders to translate strategic goals into actionable product roadmaps, ensuring alignment with business priorities. This role requires strong analytical and problem-solving skills, with the ability to leverage data, market research, and customer insights to drive decisions. You will manage Agile ceremonies, prioritize initiatives, and oversee delivery timelines across multiple product areas. By fostering a culture of collaboration, innovation, and continuous improvement, you will ensure the team maximizes impact while delivering measurable business value. This remote role offers the opportunity to influence high-visibility products and work with cross-functional teams in a dynamic environment.

Accountabilities:

Build and maintain strong relationships with executives, technical leads, vendors, and stakeholders to align priorities and identify opportunities

Manage the product backlog, plan sprints, and facilitate Agile ceremonies including stand-ups, sprint planning, and backlog grooming

Translate business objectives into epics and user stories, ensuring clarity and actionable deliverables for development teams

Monitor delivery timelines, resolve defects, and track progress against product goals and OKRs

Leverage analytics, market research, and customer feedback to guide product decisions and enhancements

Foster an innovative, inclusive, and collaborative culture within the team to maximize productivity and impact

Requirements:

Bachelor’s degree (BA/BS) in a related field or equivalent work experience

5+ years of experience as a Product Owner or Business Analyst in an Agile/Scrum environment

Certified Product Owner (preferred)

Experience with contact center technologies such as Genesys Cloud or other CRM platforms

Proficiency in writing user stories, managing backlogs, and following the development process through story acceptance

Strong independent prioritization skills with the ability to collaborate effectively across teams

Creative problem-solving mindset and a strong focus on delivering the best user experience

Open-minded, innovative, and curious about new perspectives and emerging technologies

Benefits:

Salary Range: $100,555 – $130,130

Comprehensive medical, dental, and vision insurance, with employer-paid coverage for vision

Employer-paid life, AD&D, short-term, and long-term disability insurance

401(k) retirement plan with company match

Paid time off (PTO) and sick leave accruing each pay period

Performance-based annual bonus program

Flexible remote work environment supporting work-life balance

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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