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The Content Developer and Facilitator role at Reply is an on-site position located in Seattle, Washington.

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Content Developer and Facilitator

ReplySeattle, Washington2d ago

SAP

Spur Reply, part of the Reply Network, is a leader in go-to-market consulting. Our mission is to turn every interaction our clients have into a go-to-market advantage. Our objective is to drive results that matter. As the leading authority on go-to-market solutions, we act as an extension of our client teams, providing the support, tools, and strategies to achieve important outcomes. If you tackle challenges with unmatched persistence and believe learning is critical to ongoing growth, we want you on our team.

We are looking for a Content Developer and Facilitator to support a Fortune 500 technology client in their large-scale SAP ERP business transformation. In this contract role, you will partner with other Spur Reply training team members and our client’s learning development and business teams to develop and facilitate virtual training courses describing key business processes. These courses and virtual sessions will serve an audience of up to 1,400 learners. This is a high-visibility engagement with a compressed timeline where training is a direct lever for adoption.

Responsibilities

Partner with our Spur Reply project leader and client teams to receive content direction and independently develop PowerPoint-based training modules using the client’s branded templates and design standards

Conduct SME interviews and working sessions to gather source material on subject business processes, ERP system touchpoints, key audience care-abouts and potential learner questions

Synthesize inputs into learner-ready training content and lead reviews with Spur Reply and client teams

Finalize training decks with a high degree of fit-and-finish and attention to detail

Deliver live virtual training sessions (approximately 2 hours each) across a multi-week, multi-session per week schedule

Facilitate sandbox demonstrations (developed by the client) of SAP and related systems, walking learners through click-by-click process flows in a clear and engaging manner

Manage all pre- and post-session logistics including attendance tracking, capturing and posting learner questions to appropriate platforms, and post-session communications to the attending learners

Maintain organized documentation of content, SME notes, and session materials within a shared Microsoft Teams / SharePoint environment

Minimum Requirements

A Bachelor's degree in business administration, communications, economics, or equivalent degree

4 years of experience in training, learning & development, or instructional consulting, with at least 2 years of experience supporting large-scale ERP or enterprise system implementations (or relevant equivalent experience)

Demonstrated experience designing and facilitating virtual training sessions for enterprise audiences

Strong PowerPoint skills with keen attention to detail; able to build structured, on-brand training decks from SME notes and raw source material

Effective communicator and collaborator; comfortable leading client meetings, running SME discovery sessions, and working across a team

Self-directed with strong time management; able to own a workstream and drive it to completion with minimal oversight

Preferred Qualifications

Hands-on exposure to SAP environments (SAP FIORI, S/4HANA)

Experience working alongside instructional designers in a content-build support capacity

Background in management consulting, business transformation, or change management programs

Familiarity with AI tools to accelerate content synthesis and materials development

Working knowledge of adult learning principles and instructional design

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

The base compensation range for this position is between $50 – $70 an hour. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.

Content Developer and Facilitator

Responsibilities

Minimum Requirements

Preferred Qualifications

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