Contract Accounts Receivable Associate

About Firework

Join Firework – Where Innovation Meets Impact

Firework is redefining the future of commerce as an AI and video commerce company — combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.

We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.

Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.

If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.

Summary

As a contract AR Analyst, you will be responsible for improving and maintaining outstanding AR metrics. The position will analyze AR reports weekly and determine priority and methods of outreach, communicate with the billing, contracts, and other operations teams to resolve customer concerns. 

What you’ll be doing

• Review weekly Accounts Receivable aging reports to prioritize outreach

• Contact new customers to confirm billing information

• Contact and follow-up with customers with past due invoices to request payment statuses and provide solutions with the Accounting team and customer to resolve outstanding payment commitments

• Document customer contacts and collection efforts 

• Communicate with internal staff regarding customer concerns and issues including partnering with key commercial stakeholders to ensure customer balances are addressed and resolved

• Make recommendations for next steps in the collections process such as service interruptions or external collections

We’ll be excited if you have

• Bachelor's Degree in Finance, Accounting, or Business Administration 

• 2+ years of experience

• Advanced knowledge of Microsoft Excel and/or Google Sheets

• Intermediate knowledge of accounting fundamentals

• Technical and have used or can learn various B2B software (Sage Intacct, Salesforce)

• Excellent communications skills (written and verbal) with outstanding ability to influence decision-makers and guide effective questions

• High degree of accuracy and attention to detail

• Self-motivated team player with a customer-centric approach to getting things done

• Must be able to overlap 30% of the day with APAC and SEA hours

Location

The role is remote. For remote, we are looking for candidates based in Mexico.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.