Contract Customer Success Manager

Customer Success contractor to manage customer requests, provide support, and facilitate onboarding calls as the company continues to expand its customer base.

Responsibilities
• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed

Skills
• 2 years in Customer Success or Technical Account Management 
• Comfortable communicating with customers via email and video calls
• Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes
• Familiarity with marketing automation platforms 

Additional Information

All your information will be kept confidential according to EEO guidelines.