Contracts & Billing Specialist on Contract -12 months

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role 

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service.

Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio

Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions

Performs New customer set-up examination and credit check review

Reviews and performs Customer master amendments, customer block - only complex/disputed queries

Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s

Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop

Supports and actively participates in continual improvement of the contract & billing processes

Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels

Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.

Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership

Ensuring all processes are always compliant with internal rules & requirements

Manages ad-hoc requests from line manager

Live by the Keyloop values in your daily behaviors, communications, and actions

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.