What is the salary for this Control Tower Operator & Customer Service role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Cargo Partner.

Where is this Control Tower Operator & Customer Service position located?

This is an on-site position at Cargo Partner located in Puebla, Puebla.

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Click the 'Apply' button on this page to be redirected to Cargo Partner's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is Cargo Partner?

Cargo Partner is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Cargo Partner.

Control Tower Operator & Customer Service

Cargo Partner Puebla, Puebla 1 day ago

support

Cargo-Partner is seeking for a highly analytical, detail-oriented and communication-driven Control Tower Operator & Data Quality to join our team. This role is essential to ensuring efficient operational execution, timely shipment handling and excellent customer service through proactive coordination and data-driven decision-making.

Responsibilities

Supervise, analyze, and identify root causes of data quality issues within the systems implementing corrective and improvement actions.

Monitor shipments in real time from cargo-ready date to departure, ensuring timely and efficient logistics execution in line with customer expectations.

Prepare and continuously update operational and performance reports to support data-driven decision-making and proactive problem resolution.

Verify that booking confirmations and shipment details meet required transit times, conditions, and customer specifications; coordinate alternatives when space or carrier issues arise.

Ensure origin offices record accurate and complete data in the systems, maintaining up-to-date shipment statuses.

Collaborate closely with origin offices, control agents, and vendors to anticipate and resolve potential delays or issues before they impact operations.

Serve as the main point of contact between the customer, origin offices, and the control agent, ensuring clear, timely, and effective communication.

Organize regular meetings with customers to review performance metrics, analyze delays, anticipate scenarios, and present operational updates.

Use data analysis to identify performance trends, drive process improvements, and strengthen communication among all stakeholders.

Build and maintain strong, long-term relationships with customers, vendors, and internal teams to ensure smooth coordination and high-quality service.

Requirements

Experience in logistics operations freight forwarding or similar roles.

Proficiency with data analysis tools and logistics management platforms, Cargo-Wise experience preferred.

Strong communication, problem-solving and collaborative skills.

Detail-oriented with an analytical mindset.

Intermediate to advanced English proficiency (preferred).

If you are a proactive data-driven professional looking to grow within a global logistics organization, we invite you to apply and become part of the Cargo-Partner team.

Your expertise can make a meaningful impact on our operations and contribute to delivering exceptional service to our customers. We look forward to reviewing your application.