COO
Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
COO, Lyra Technology Group
Lyra Technology Group is actively seeking candidates to join the leadership team of one of our newly acquired businesses headquartered in the Gold Coast. We are seeking strong operators that thrive in a hands-on environment, make smart trade-off decisions between growth and profitability, and inspire high-performing teams.
What Sets Us Apart:
- Buy and Hold Strategy: Unlike typical private equity investments with a 3-5 year exit horizon, we invest for the long term. We believe deeply in the value of our companies and support them to grow.
- Autonomous Management: We acquire companies because they are already successful. Rather than consolidating them into a single platform, we empower each business to maintain its team, culture, and brand.
- Scalability with Small-Company Feel: We enjoy the best of both worlds—small company agility paired with big-business resources. We leverage our collective scale for strategic partnerships, peer insight, and shared best-in-class support.
Responsibilities:
- Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions across the business.
- Oversee operations, ensuring clients receive consistent, high-quality managed IT services with strong adherence to service commitments and customer satisfaction scores.
- Drive operational efficiency across the technical teams by refining workflows, ticketing processes, and escalation procedures.
- Evaluate and optimize the company's technology stack, vendor relationships, and tooling to improve margins and service quality.
- Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
- Ground priorities and growth initiatives in data, tracking key MSP metrics such as ticket volume, resolution times, utilization rates, and recurring revenue per client.
Requirements:
- Bachelor's degree in Business, Information Technology, or a related field (MBA a plus).
- Track record of success in an operational leadership role, ideally within a technology, IT services, or service-based business (MSP experience a plus but not required).
- Strong people management skills including hiring, development, and performance management of teams.
- Resourceful and hands-on; comfortable operating in a small business environment and jumping in where needed.
- Excellent communication and client relationship skills, with the ability to translate technical concepts for non-technical stakeholders.
- Data-driven mindset with experience implementing, tracking, and acting on key operational KPIs.
- Proven experience in an SMB management or senior leadership role is a strong plus.
You will also have the opportunity to work closely with, learn from, and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders, entrepreneurs who have built companies over decades, and seasoned operators with deep industry and functional expertise.