Job Title: Copywriter
Job Type: Full-time / Remote
Work Hours: PST/EST overlap
Job Overview:
We’re helping find 1–2 talented nearshore copywriters to jump in immediately and handle high-engagement written responses exclusively through Gorgias for a fast-growing Gen Z celebrity/pop culture-aligned comfort/lifestyle brand. This is a purely text-based role where you’ll craft witty, relatable, and culturally Americanized replies that drive engagement, loyalty, and virality in real time.
This creative, fast-paced role lets your writing become the brand’s personality across customer inquiries, social mentions, and user-generated content.
Responsibilities:
- Monitor and respond to all incoming tickets/messages in Gorgias in real time (or near real-time during peak US hours).
- Write humorous, engaging, on-brand text replies that are fully Americanized — using US Gen Z slang, trends, memes, and celebrity/pop culture references with a fun, relatable tone.
- Engage in conversations around user posts/experiences with quick, witty commentary to increase interaction and brand love.
- Maintain perfect voice consistency while adapting to trending topics.
- Track response performance and suggest ideas to amplify engagement.
- Handle high-volume interactions (2 writers ideal for coverage and shifts).
Requirements
Must-Have:
- Proven experience in copywriting, social community management, or engagement for DTC/Gen Z brands (especially TikTok UGC/comments or similar high-interaction platforms).
- Strong examples/portfolio of native-level American English writing — must feel authentically US (no foreign phrasing).
- Deep knowledge of Gen Z pop culture, celebrities, memes, and TikTok-native humor.
- Comfortable working exclusively in Gorgias (or similar helpdesk tools) — quick to learn if needed.
- Nearshore location for reliable US time zone overlap (EST/PST alignment).
- Available to start within the next 2 weeks.
- Playful, sarcastic, or fun writing style when it fits the brand.
Nice-to-Have:
- Bonus: Experience with comfort/apparel/lifestyle brands or viral DTC social engagement.
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