Creator Community Manager (Operations) - A221

Industry

Marketing & Communication

Work Arrangement

Fully Remote

Job Type

Full-time

Work Schedule

40–50 hours per week
Monday–Friday, 9:00 AM – 6:00 PM (EST / PST overlap required)

Locations:

• LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), CMDX (Mexico), Santo Domingo (Dominican Republic), San José (Costa Rica)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a fast-growing, creator-led content operation operating at the intersection of performance marketing and social media. The company focuses on producing high-volume, repeatable creator content distributed across major platforms, with a strong emphasis on execution quality, consistency, and measurable performance outcomes.

Role Overview

The Creator Operations Manager plays a critical role in ensuring creator content is executed accurately, consistently, and at scale. This role acts as the operational bridge between leadership and a growing creator community, translating strategic objectives into clear, actionable direction for creators. You will manage day-to-day creator communication, enforce posting standards, and ensure accountability across content workflows. The role is execution-heavy, highly cross-functional, and ideal for a detail-oriented operator who thrives in fast-paced creator ecosystems. Candidates who excel here are proactive, highly organized, and comfortable owning outcomes in ambiguous environments.

Your Impact:

You will directly impact content velocity, execution quality, and creator accountability across the organization. Your work will ensure creators consistently meet posting cadence, output volume, and performance expectations. By maintaining clear feedback loops and operational visibility, you will reduce delays, unblock production issues, and improve overall content efficiency. You’ll also play a key role in building scalable systems that support long-term creator growth and performance consistency.

Core Responsibilities

Creator Operations & Liaison Management

• Serve as the primary point of contact between internal leadership and creators within Discord.
• Translate written creative briefs into clear, creator-ready instructions.
• Respond to creator questions promptly to remove blockers and maintain production momentum.
• Maintain real-time visibility into content that is shipping, stalled, or requires escalation.

Content Execution & Accountability

• Enforce posting cadence, output volume, and performance expectations across creators.
• Monitor content execution quality and ensure compliance with brief requirements.
• Proactively address missed deadlines, delays, or quality gaps before escalation.
• Provide tactical, written feedback to improve creator execution and results.

Workflow Optimization & Scaling

• Manage creator queues, timelines, and handoffs to maintain readiness and consistency.
• Identify operational bottlenecks impacting iteration speed or production output.
• Document creator workflows, standards, and best practices to support scaling.
• Contribute to building repeatable systems as creator volume increases.

Internal Alignment & Reporting

• Maintain tight alignment with leadership on priorities, progress, and operational risks.
• Communicate clearly on what is shipping, blocked, or needs immediate attention.
• Support internal coordination as tools and workflows continue to evolve.

Requirements

Must-Haves (Required)

• 3+ years of experience in creator operations, content operations, or production management.
• Strong working knowledge of Discord for professional community management and daily operations.
• Clear understanding of creator workflows, including clipping and slideshow-style CPM content production.
• Exceptional written English communication skills; role is primarily text-based.
• Highly organized, proactive, and execution-focused with strong accountability instincts.
• Comfortable operating between business leadership and creator communities.
• High ownership mindset with the ability to independently close operational loops.

Nice-to-Haves (Preferred)

• Experience managing creators, editors, or high-volume content production pipelines.
• Background in performance-based creator environments with view, CPM, or output targets.
• Familiarity with CPM-based creator compensation models and incentive structures.

Tools Proficiency

Must-Haves (Required)

• Discord
• Written briefing documentation tools
• Task tracking or workflow management tools

Nice-to-Haves (Preferred)

• Internal creator management platforms
• Performance tracking or analytics dashboards

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.