CRM Business Analyst

CRM Business Analyst – 5+ Years experience

Location : Barcelona, Saint Cugat (onsite work)

Salary – 37- 40K Euros per Annum.

Employment type – Full time

for CRM roles - Customer has given feedback that CRM to Microsoft Dynamics integration is must and candidates must have Microsoft Dynamics hands on experience.

• Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.

• Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)

• BA will perform analytics part

• Understanding of Customer Journey & Processes

• As-Is/ To-Be process mapping

• Ability to streamline processes

• Strong Documentation Management Experience

• Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.

• Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved

• At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE –

• Ability to discover and implement new requirements into future design

• Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done

• Ability to support CRM IT PM to plan development and roll out of new CRM features

• Ability to support Product Owner in the agile build and management of the CRM backlog

• Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design

• Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog