CRM Strategy & Solutions Intern

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

Are you eager to gain hands-on experience in a fast-paced, innovative industry? At OpenX, we offer a unique opportunity for interns to dive into the world of digital advertising, learning from experts who are shaping the future of programmatic marketplaces.

As an intern at OpenX, you'll have the chance to explore cutting-edge ad technologies, contribute to impactful projects, and develop skills that will set you apart in the industry. Whether you're interested in market design, technical innovation, or operational excellence, this internship is designed to provide real-world experience and mentorship in a collaborative environment.

Strategic Role Summary
We’re looking for a detail-oriented and curious intern to join our CRM Strategy & Solutions team and support the scalability, governance, and continuous improvement of our Salesforce ecosystem.
This role sits at the intersection of systems, data, and business operations. You’ll help ensure Salesforce remains a reliable and structured source of truth, while also contributing to broader initiatives that improve how data is captured, standardized, and leveraged across the organization. Working closely with CRM, Revenue Operations, and go-to-market teams, you’ll gain hands-on experience in both the technical and strategic sides of CRM management within a high-growth AdTech environment.
This is an ideal opportunity for someone early in their career who is interested in CRM systems, data governance, and how technology enables revenue teams to operate at scale.

Key Responsibilities
Data Auditing & Governance
Conduct regular audits of Salesforce records (Accounts, Contacts, Opportunities) to identify duplicates, missing fields, and inconsistencies

Support ongoing data governance efforts to maintain Salesforce as a clean and trusted system of record

Data Standardization & Structure
Apply and enforce naming conventions, field standards, and account hierarchies across advertiser and publisher records

Help maintain consistency in how data is structured to support reporting, segmentation, and operational workflows

Reporting & Data Quality Insights
Build and maintain Salesforce reports and dashboards that track data hygiene, completeness, and adoption of standards

Surface trends and recurring issues to inform system and process improvements

Process & Documentation
Document CRM workflows, field definitions, and data governance best practices

Contribute to scalable documentation that supports onboarding, training, and system adoption

Cross-Functional Enablement
Partner with Revenue Operations, Sales, Finance, and Marketing to resolve data discrepancies and support reporting needs

Assist with ad-hoc requests tied to pipeline visibility, attribution, and performance tracking

Systems & Process Improvement
Support the design, testing, and rollout of Salesforce enhancements (e.g., validation rules, automation, field updates)

Contribute to initiatives that improve upstream data capture and reduce manual effort through better system design

Required and Preferred Qualifications
Required:
Exposure to Salesforce (coursework, internship, or self-learning such as Trailhead)

Proficiency in Excel or Google Sheets

Strong attention to detail and organizational skills

Comfort navigating ambiguity and learning new systems quickly

Analytical mindset with a proactive approach to problem-solving

Interest in CRM systems, AdTech, SaaS, or go-to-market strategy

Salesforce Trailhead completion or certifications

Cultural Fit & Values Alignment
Systems-oriented: You’re interested in how tools, data, and processes connect across a business

Detail-driven: You value accuracy and consistency, especially when working with data

Curious: You ask thoughtful questions and seek to understand the “why” behind processes

Collaborative: You enjoy working across teams and contributing to shared outcomes

Ownership mindset: You take initiative and look for opportunities to improve systems and workflows

Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 

OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per hour. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

Our three traits capture what makes a great team member at OpenX.

Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.