CS Analyst and Systems Analyst
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include retaining and expanding our install base by helping our customers fully realize potential ROI through our service offerings by:
- Helping drive adoption through engagement.
- Understanding our customers’ business and identifying areas of opportunity/growth to application of our service offerings.
- Aligning our customers’ needs with additional potential matches from our product suite.
The CS Analyst and Systems Analyst role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, and share a passion for technology and a love for working in a dynamic environment
As a CS Analyst and Systems Analyst you will:
- Support the chat migration process.
- Help with our ChatGPT pilot (sync SF KB and case history to an OpenAI black box). · Support the rollout of Outreach.io to CSMs.
- Manage the CSM initiative and activity reporting.
- Help our director of CS with commission reporting/payment to other systems and reporting activities.
Requirements
- Experience working in Customer Success and/or Account Management a must.
- Experience working as a Solution Consultant and/or Sales Engineer highly desirable.
- Technical exposure to solution delivery, implementation, product development will be considered a plus.
- Outstanding organizational skills, ability to manage multiple projects.
- Passionate about building customer relationships.
- Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment.
- 2-3+ Years account management or similar role
- Salesforce.com experience is a plus.
- Previous Success or Sales experience is a plus
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times.
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee Choice Pre-Tax Benefit
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.