Customer Advocacy & Communications Manager
Onwards Together!
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
THIS ROLE IS 4 DAYS A WEEK IN OUR SUNNYVALE OFFICES
Our Team's Vision:
Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.
Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success!
Illumio is seeking a Customer Advocacy & Communications Manager to amplify the voice of our customers and strengthen engagement across the customer lifecycle. This role will lead and scale our customer advocacy program while also owning strategic customer communications that inform, engage, and inspire our customer base.
You will work cross-functionally with Sales, Customer Success, Product Marketing & Corporate Marketing to elevate customer stories, drive third-party validation, and deliver clear, compelling communications that reinforce customer value and loyalty.
This is a highly visible role ideal for a strategic storyteller who thrives on building strong customer relationships and turning customer success into market impact.
Your Impact:
Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success
Develop compelling case studies, testimonials, and success stories
Manage and scale customer reference and speaker programs
Support customer participation in webinars, events, analyst engagements, and media opportunities
Drive and expand Illumio’s presence on third-party review platforms (e.g., G2, Gartner Peer Insights, marketplaces)
Package and promote customer stories for internal enablement and external marketing campaigns
Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging
Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey
Develop targeted communications to drive product adoption & engagement
Establish communication cadences and best practices to optimize customer engagement
Measure and report on the effectiveness of advocacy and communications programs
Your Toolkit:
5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus)
Proven ability to build trusted relationships with customers and cross-functional stakeholders
Exceptional storytelling and writing skills across multiple formats and channels
Experience managing third-party review programs (e.g., G2, Gartner Peer Insights)
Strong organizational skills with the ability to manage multiple programs simultaneously
Data-driven mindset with experience measuring engagement and program impact
Bachelor’s degree in Marketing, Business, or related field
Our Commitment:
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
#LI-OM1 #LI-ONSITE
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.