What is the salary for this Customer Care Analyst - REMOTE role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Jobgether.

Where is this Customer Care Analyst - REMOTE position located?

This is an on-site position at Jobgether located in Canada, North America.

How do I apply for this Customer Care Analyst - REMOTE job at Jobgether?

Click the 'Apply' button on this page to be redirected to Jobgether's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Jobgether is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Jobgether.

Customer Care Analyst - REMOTE

Jobgether Canada Today

support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. In this role, you will have the opportunity to provide exceptional customer service while gaining a deep understanding of products and processes. You'll be instrumental in problem-solving and communicating effectively across various channels. This position requires dedication to professional development and adaptability to varied customer needs. As a key player in enhancing customer satisfaction, you'll contribute to the company's reputation and success.

Accountabilities

Provide quality customer service experience to consumers and customers

Maintain effective customer service for internal and external customers by utilizing excellent knowledge of products and programs

Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.)

Problem solve in a professional and effective manner

Oversee new associates and provide daily insights on their progress

Analyze engagement levels on brand pages and provide feedback to marketing

Develop and implement social listening plans

Moderate user-generated content following the moderation policy

Requirements

2 years’ experience in customer service

2 years’ experience in an office environment

1 year experience with Microsoft Office Suite

High School Diploma/GED

Must be fluent in English

Must have a working device for the 2-Factor Authentication process

Availability for training and required shifts without time off

Flexibility to meet changing shift requirements based on client needs

Benefits

Opportunity for professional growth and development

Flexible remote working options

Collaborative and supportive team environment

Engagement in diverse and innovative projects

Access to ongoing training and resources

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.