What is the salary for this Customer Care Manager role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Mom's Meals.

Where is this Customer Care Manager position located?

This is an on-site position at Mom's Meals located in Des Moines, IA.

How do I apply for this Customer Care Manager job at Mom's Meals?

Click the 'Apply' button on this page to be redirected to Mom's Meals's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Mom's Meals is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Mom's Meals.

Customer Care Manager

Mom's Meals Des Moines, IA Today

support

The Customer Care Manager is responsible for the day-to-day operations of a contact center for Mom’s Meals. This role will directly manage 6-9 supervisors, and will indirectly manage approximately 150 hourly employees.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include:

-PTO, holiday pay and holiday of choice

-401(k) match

-Life insurance

-Short-term disability

-Health, dental and vision insurance

-Maternity/paternity leave

-Health savings account (HSA)

-Flex spending accounts (FSA) – health and dependent

Position Responsibilities may include, but not limited to

Monitor Call Center productivity to ensure successful attainment of department goals and objectives

Monitor individual and team dynamics and identifies both positive and negative performance trends

Determine work procedures and lead process improvement initiatives within the Customer Care Department

Study and standardize procedures to improve efficiency

Manage the budgetary requirements of the department, ensuring staffing is accurate and meets the demands of the department

Participate in the hiring, coaching, and termination of employees, with assistance from Human Resources

Effectively facilitate team meetings and is responsible for communication strategy to the Contact Center

Assist with external clients to handle higher level concerns

Responsible for 125-175 hourly employees and 6-9 supervisors

Required Skills and Experience

Bachelor’s Degree or equivalent education and experience

5+ years of call center leadership experience

Proficient in Microsoft Office Suite, with focus on Word, Excel and Outlook

Excellent verbal, telephone, and written communication skills

Ability to multi-task and handle numerous assignments simultaneously

Strong leadership skills and the ability to take initiative

Ability to work well in a team environment

Effective training and meeting skills

Professional, positive, and enthusiastic attitude

Proven performance management, coaching, and counseling skills

Strong attention to detail and analytical skills

Physical requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.